Rachael Fairweather
Auckland
Summary
Collaborative Key Account Manager with demonstrated success in relationship building and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. I am a motivated individual with experience in customer service and sales. I am skilled in building customer relationships, understanding customer needs and providing a great customer experience. I am committed to successfully closing sales whilst retaining current customer portfolios.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Key Account Manager
Bunzl Outsourcing NZ Ltd
09.2016 - Current
- Portfolio Value $6.5 million annually
- Compass Group, McDonald's/Martin Brower, Costco, Fresh Group, LSG Sky Chefs, Gate Gourmet (and until recently Hilton Group, Accor Hotels, TFE Hotels, Canterbury District Health Board)
- Sustainability Ambassador for Bunzl Australasia – being a key driver of information of the Single Use Plastics ban whilst also working within our team and with customers to help in the understanding of this Government legislation and what this means for them
- Ministry of Education Lunch Program – working with customers to supply sustainable packaging for this program
- Backorders and sending alternative product where possible – DIFOT reporting
- Making sure we are holding what we are selling and giving the best service
- Working with the NZ Inventory team and Category teams in Australia around alternative product options and innovation
- Frequently in contact with local suppliers on their innovative products coming to market and how we can assist to be the distribution partner of these products
- Quarterly meetings with influential buyers with all groups
- Source new product from suppliers, quote pricing back to customers – ensuring we are giving our customers a competitive price in the market
- Loading IVF usage for forecasting stock requirements
- Ensuring pricing is approved at the relevant level and setting up system pricing
- Setting up online ordering and ensuring the customer has a great customer experience by having everything loaded and favourites set up were required
- Liaising directly with site managers on their requirements and problem solving – i.e
- Hospital Kitchens improvement in food service to their patients
- Rationalising Range – this has been a work in progress with Compass over the past few months with more to follow
- Creating Specials flyers monthly to promo our slow stock items
- Working on new initiatives to Gap more product – Back to School Promo for Schools and day cares, adding more categories into the Hotel sector
- Actively move slow stock with existing customers where possible – hard sub on existing product or having contact with the customer to work through problem stock
- Running Sales Reports as and when required to ensure budgets are met
- Rebate reporting - Projection Rebate Report & Actual Rebate Report monthly for Compass Group based on contractual requirements
- Consolidation invoices monthly for Customers – this is run through of a macro I've created to save time
- Customer Snap shot monthly and quarterly reporting for 13 top line Customers
- Supplier Tender – requested pricing from suppliers to ensure we are receiving best price in the market
Customer Service/Sales Support
Bunzl Outsourcing NZ Ltd
09.2015 - 08.2016
- Answer customer queries by phone, fax, email
- Creating and updating backorder reports
- Notifying customer of backorders
- Attend daily backorder status meetings
- PODs and Track and Traces with various Courier companies
- Liaise with Account Managers regarding any pricing discrepancies and specific customer requirements
12.2015 - 05.2016
- I spend 5 ½ months at a newly purchased business (ICB Cleaning Supplies in Mt Wellington) where I help with the company merge into the Bunzl site at Avondale
- Answered phone, email and fax queries
- Put together the evacuation plan and procedures for the ICB Cleaning Site
- Conducted fire drills
- Entered orders into the Exchequer system
- Created and sent quotes of our product to customers
- Processed returns
- Processed Credits for pricing where necessary
- All Customer invoicing
- From March 2016 I was the Accounts Person within the business until the Merge happened in mid May 2016
- Accounts Receivable – processed banking, entered payments into the system
- Ran Debtors report and was responsible for accounts on hold
- Answered any accounts queries and whilst still
- Accounts Payable – I collated all invoices and statements ready for payment to suppliers via Melbourne
- Being responsible for the computer backups each day
- Opening up and disarming the building each day
- Helping the staff feel at ease with the procedures and expectations once the move to Bunzl was complete
National Account Manager
Roadshow Entertainment NZ Ltd
07.2011 - 09.2015
- The Warehouse
- Portfolio Value $4 million annually, Processing Monthly Submissions of Releases for The Warehouse
- Providing weekly Statistical Analysis on The Warehouse Sales Data
- Attending weekly meetings with Buying Team
- Track all Warehouse orders and deliveries to ensure timely delivery
- Propose to The Warehouse possible DVD Promotions & opportunities for growth
- Track & Prepare Monthly Invoices & workings for Payment
- Stock on Hand check on potential orders for The Warehouse
- Negotiate with The Warehouse on New Release numbers and scans
- Liaise with the Brand Managers to identify titles which require price reductions
- Liaise with Merchandising Company regarding Merchandising hour allocation for stores, Posters & Advertising for stores, promotion set ups, sticker stock in store
- Track and achieve monthly Company and Customer Targets
- Attending weekly Sales Meetings to ensure we are heading towards the company sales target
- Attend Operations Meetings to ensure expectations of deliveries of stock and POS are meet
- Inform customer of changes to release notifications
- Keeping customer online details correct and up to date
- Instruction our warehouse Returns Department in processing of specific returns
- Helped to implement EDI integration for The Warehouse
- Their orders now arrive directly into our SAP system rather than Customer Services loading the orders
Key Account Manager
Roadshow Entertainment NZ Ltd
10.2013 - 05.2015
- Monthly Submission Prepared
- Tracking Sales Data from Weekly Sales Report
Retail Planner/Sales Support
Returns, Roadshow Entertainment NZ Ltd
03.2011 - 07.2011
- Processing Monthly Submissions of DVD Releases for Retail & Rental Chains
- Providing weekly Statistical Analysis on The Warehouse Sales Data
- Attending weekly meetings with The Warehouse
- Track all Warehouse orders and deliveries to ensure timely delivery
- Propose to The Warehouse possible DVD Promotions & opportunities for growth
- Track & Prepare Monthly Invoices & workings for Payment
- Stock on Hand check on potential orders for The Warehouse & Marbecks
- Liaise with Merchandising Company regarding Posters & Advertising for stores
Roadshow Entertainment NZ Ltd
03.2006 - 02.2011
- Answering Phones
- Answering Queries
- Keying fax & email orders
- Uploading Orders
- Investigating Courier Track & Traces
- Following up on order ETAs
- Processing Credits, Debits, Pricing Mark Downs
- Created Excel Macros to speed up loading process
- Keying/loading Returns
- Liaising with Roadshow Warehouse regarding queries on the returns process
- Verbal References
Education
Massey High School
Auckland, NZSkills
- Advanced Microsoft Word
- Advanced Microsoft Excel
- Advanced Microsoft Outlook
- Intermediate Microsoft Power point
- SAP (10 year's experience)
- System 21 (8 year's experience)
Certification
St Johns First Aid Certificate
2023 Bunzl Ignite Leadership Certificate
Timeline
Key Account Manager
Bunzl Outsourcing NZ Ltd
09.2016 - Current
12.2015 - 05.2016
Customer Service/Sales Support
Bunzl Outsourcing NZ Ltd
09.2015 - 08.2016
Key Account Manager
Roadshow Entertainment NZ Ltd
10.2013 - 05.2015
National Account Manager
Roadshow Entertainment NZ Ltd
07.2011 - 09.2015
Retail Planner/Sales Support
Returns, Roadshow Entertainment NZ Ltd
03.2011 - 07.2011
Roadshow Entertainment NZ Ltd
03.2006 - 02.2011
Massey High School
Similar Profiles
Jessie MyersJessie Myers
Customer Service Representative at Bunzl Outsourcing ServicesCustomer Service Representative at Bunzl Outsourcing Services
Erica TetrickErica Tetrick
Buyer at BunzlBuyer at Bunzl
Regimer UbasRegimer Ubas
Warehouse Associate at BunzlWarehouse Associate at Bunzl
Lilly RylevLilly Rylev
Dual Senior Makeup Specialist/Fragrance Specialist at MECCA BrandsDual Senior Makeup Specialist/Fragrance Specialist at MECCA Brands
Ken WangKen Wang
Restaurant Waiter at PaparichRestaurant Waiter at Paparich