Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Research
Professional Projects
References
Timeline
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Rachael Felt

Summary

Highly motivated digital marketing consultant passionate about sustainable business innovation. Driven by an entrepreneurial spirit, academic qualifications and hands-on industry experience have made my professional journey possible. Track record includes success in digital marketing strategy, copywriting, and media planning across various professional opportunities in the United States and New Zealand, bolstered dual citizenship. Experiences hone technical proficiencies in relationship management, ability to self-manage multiple simultaneous projects, and effective collaboration within a team-based environment.

Overview

4
4
years of professional experience

Work History

Online Marketing Consultant

Dubzz Digital Marketing
11.2022 - Current
  • Skillfully managed a diverse portfolio of 20 clients with unique requirements, spanning paid advertising, social media management, search engine optimisation, and copywriting
  • Demonstrated teaching expertise by conducting four 8-week digital literacy courses for business owners, empowering them to enhance their online presence and grow their enterprises
  • Achieved remarkable results in online advertising by meticulously optimising Google Ads campaigns for multiple clients, resulting in substantial ROI growth and enhanced advertising impact.

Support Advisor

Shopify
04.2022 - 11.2022
  • Provided exemplary technical support and business coaching to Shopify merchants worldwide through live chat, phone, and email, contributing to the global support ecosystem's success
  • Tailored communication strategies to address individual merchant needs, fostering an in-depth understanding of their unique value propositions and identifying opportunities for product adoption and growth
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Retail Ambassador

Allbirds
12.2019 - 03.2022
  • Consistently delivered top-tier customer service, earning recognition as a top-performing salesperson on multiple occasions
  • Demonstrated dedication to maintaining a deep understanding of our products, effectively engaging with the consumer base and upholding the brand's integrity.

Research Assistant

University of Auckland
08.2021 - 12.2021
  • Part-time position in the Faculty of Business and Economics, working in collaboration with Dr Carlos Diaz Ruiz
  • Catalogued and analysed 100+ award-winning advertisements, providing in-depth insights into campaign strategy and influencer marketing implementation.

Education

Master of Marketing - Marketing Management

The University of Auckland Business School
Auckland, NZ
03.2022

Bachelor of Arts - Public Relations & Strategic Communications

American University
District of Columbia, USA
05.2019

Skills

  • Market Research and Analysis
  • SEO Strategies
  • Google Analytics
  • Client Relationship Management
  • Social Media Engagement
  • Relationship Building
  • Google Ads (Search, Display, Shopping & Video)

Accomplishments

  • Boosted Social Media Audience: Achieved a remarkable 200% growth in the social media audience through grassroots marketing plans and strategic social media campaigns.
  • Leveraged LinkedIn for B2B Brand Awareness: Successfully harnessed the power of untapped social media platforms like LinkedIn to enhance brand awareness for B2B companies.
  • Instagram Page Transformation: Revamped Instagram business pages, resulting in a 300% increase in site visits, driving higher engagement and visibility.
  • Event Attendance Enhancement: Innovatively increased annual event attendance by 40% by executing a more cost-effective social media campaign.

Professional Research

WoolAid, Capstone Research, The University of Auckland

  • Conducted qualitative research by interviewing US consumers to gain insights into their behaviours and values concerning low-involvement sustainable products.

My Food Bag, Development Research, The University of Auckland

  • Developed a comprehensive marketing plan that harnessed the concept of intergenerational learning to promote home baking among New Zealand-based consumers.

St John, Digital Marketing Plan, The University of Auckland

  • Collaborated on a digital marketing campaign aimed at boosting engagement among young volunteers and re-framing the concept of volunteering within the context of the pandemic.

Professional Projects

World Symposium on Choral Music, 09/2019 - 03/2020

  • Orchestrated the execution of an integrated communications plan for a global arts festival uniting artists worldwide. This role encompassed diverse responsibilities such as content creation, coordination with talent management, and crafting a digital strategy across three social media platforms.

Journeys: An American Story, 05/2018 - 07/2018

  • As a key member of the author's public relations team, developed a strategic media plan and successfully pitched the book "Journeys: An American Story," securing coverage across various print, digital, and broadcast news outlets.

References

Available upon request.

Timeline

Online Marketing Consultant

Dubzz Digital Marketing
11.2022 - Current

Support Advisor

Shopify
04.2022 - 11.2022

Research Assistant

University of Auckland
08.2021 - 12.2021

Retail Ambassador

Allbirds
12.2019 - 03.2022

Master of Marketing - Marketing Management

The University of Auckland Business School

Bachelor of Arts - Public Relations & Strategic Communications

American University
Rachael Felt