Summary
Overview
Work History
Skills
Hobbies and Interests
Training
Relevant Skills And Experience
Timeline
Generic

Rachael Hamilton

Hastings,HKB

Summary

Dynamic and dedicated Administrator/ Logistics Coordinator with excellent planning and people skills. Enjoys a challenge and being busy. Works quickly and efficiently to ensure good outcomes, while building strong relationships with all parties.

Overview

22
22
years of professional experience

Work History

Warehouse and Dispatch Manager

Bostock Brothers Limited
11.2023 - Current
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.


Associate Analyst

KRAFT HEINZ
01.2019 - 11.2023
  • Company Overview: previously Heinz Watties
  • Responsible for airfreights/LCL seafreights/FCL seafreights and couriers
  • Completing export clearance
  • Providing shippers letter of instructions to carriers
  • Letter of credits and sight drafts
  • Liaising with the Chamber of commerce and embassies to get documentation endorsed and legalised
  • Liaise on a daily basis with internal customers, MPI, Chamber of commerce, customs and carriers
  • Liaison support & query management relating to Genpact day to Day operations
  • Previously Heinz Watties
  • Put together all SOP (Standard Operating Procedures) for exports
  • Worked with Genpact export order management to help create process's for more efficient outcomes
  • Senior trainer for new recruits into the department

Customer Service/Shipping and Logistics

MEATEOR FOODS LIMITED
01.2017 - 01.2019
  • Data entry and administration
  • Booking shipments with Scales Logistics
  • Providing shippers letter of instructions to Scales Logistics
  • Plan and schedule shipments
  • Put a paperless process in place to go 90% electronic

Export Documentation Coordinator

KRAFT HEINZ
01.2008 - 01.2017
  • Company Overview: previously Heinz Watties
  • Data entry and administration as per customer services role
  • Responsible for airfreights/LCL seafreights/FCL seafreights and couriers
  • Booking shipments with various carriers
  • Completing export clearance
  • Providing shippers letter of instructions to carriers
  • Letter of credits and sight drafts
  • Liaising with the Chamber of commerce and embassies to get documentation endorsed and legalised
  • Liaise on a daily basis with internal customers, MPI, Chamber of commerce, customs and carriers
  • Previously Heinz Watties
  • Put together all SOP (Standard Operating Procedures) for exports
  • Worked with team to go 90% electronic - only keeping original documents and filing everything else electronically which required a whole new way of filing but led to much greater efficiency
  • Helped prepare documents for handover to Genpact (India)

Customer Services

KRAFT HEINZ
01.2004 - 01.2008
  • Company Overview: previously Heinz Watties
  • Data Entry - Inputting orders into BPCS, running references in BPCS regarding stock, customer specifics, setting up new customers in system, checking inventory/stock levels
  • Responsible for weekly KPI's regarding the entry of orders of all departments that fall under logistics
  • General administration - Stationery orders, helping with the set up and implementation of new procedures, telephone queries
  • Liaising between carriers, customers, Heinz Watties representatives & warehouse staff when delivery issues arise or orders are required with urgency or when specific details are to be conveyed to either parties
  • Previously Heinz Watties

Reworks/NSP (Non-Standard Product)

KRAFT HEINZ
01.2003 - 01.2004
  • Company Overview: previously Heinz Watties
  • Sales returns - Taking in returned stock checking against manifest and claim to ensure all stock is returned and in condition that is stated on return forms
  • Inventory - Checking stock is in allocated area if not moving it or re-allocating
  • Rework - noting of all damaged stock writing off damaged stock and reallocating reworked stock
  • Previously Heinz Watties
  • As Fire Warden I worked very closely with our Health & Safety head to establish a procedure for not only admin staff but also visitors to our NDC department
  • Health & Safety representative - helped with identifying issues and finding solutions

Skills

  • Organisation/Time Management
  • Interpersonal
  • Problem Solving
  • Communication
  • Team
  • Administration
  • Computer
  • Health & Safety

Hobbies and Interests

  • Family Activities
  • Keeping fit
  • Movies
  • Travel

Training

  • Train the Trainer
  • Phytosanitary certification
  • Free Sale certification
  • Organic certificates
  • MPI meat certification
  • FTA certification
  • Health & safety

Relevant Skills And Experience

  • Organisation/Time Management, Plans and prioritises effectively to meet deadlines, handling changing demands with ease.
  • Interpersonal, Friendly and helpful, taking time to understand the person's issues and working to find a win-win for both parties. Deals with difficult and demanding customers calmly and professionally. Builds strong relationships with all internal and external parties.
  • Problem Solving, Weighs up all factors in order to make an informed decision. Used to dealing daily with a variety of issues, and working quickly to find a solution.
  • Communication, Skilled at working with people from different cultures, taking time to ensure the message is clearly understood.
  • Team, Collaborative in approach to working and will happily coach or mentor others to help them improve their skills and capability.
  • Administration, Completes paperwork in a timely and accurate manner. Good eye for detail. Strong data entry skills.
  • Computer, Confident computer user and familiar with a range of programmes including Microsoft Word, Access and Excel, BPCS and NZDocs. Picks up new systems quickly.
  • Health & Safety, Was H & S Rep, assisting with identifying problems and being part of the solution.

Timeline

Warehouse and Dispatch Manager

Bostock Brothers Limited
11.2023 - Current

Associate Analyst

KRAFT HEINZ
01.2019 - 11.2023

Customer Service/Shipping and Logistics

MEATEOR FOODS LIMITED
01.2017 - 01.2019

Export Documentation Coordinator

KRAFT HEINZ
01.2008 - 01.2017

Customer Services

KRAFT HEINZ
01.2004 - 01.2008

Reworks/NSP (Non-Standard Product)

KRAFT HEINZ
01.2003 - 01.2004

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Rachael Hamilton