Rachael Harwood
Swanson,AUK
Summary
Dynamic and detail-oriented professional with a strong background in customer service and labor roles, including experience at Sal’s Pizza. Recognized for enhancing customer satisfaction through attentive service and effective problem-solving. Committed to safety procedures and continuous learning, ensuring efficient operations and a welcoming environment.
Overview
4
4
years of professional experience
Work History
Labourer
Steel Mill
09.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Front of House Employee
Sal’s Pizza
02.2024 - 10.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Stocker
The Warehouse
01.2022 - 02.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Waitress Trainee
Franklin Club
02.2021 - 11.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
Education
Level 4 Makeup Artistry And Skincare -
Elite School Of Beauty And Spa
Auckland, AUKLevel 3 Hairdressing -
Cut Above Academy
Auckland City , AUK12.2023
NCEA Level 3 -
Pukekohe High School
Pukekohe, AUK12.2022
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Punctual and reliable
- Customer service
- Safety procedures
- Client consultation
- Detail-orientated
- Quick learner
- Handling complaints
- Point of sale operation
- Problem-solving
- Time management
- Team collaboration
Timeline
Front of House Employee
Sal’s Pizza
02.2024 - 10.2024
Labourer
Steel Mill
09.2023 - Current
Stocker
The Warehouse
01.2022 - 02.2023
Waitress Trainee
Franklin Club
02.2021 - 11.2021
Level 4 Makeup Artistry And Skincare -
Elite School Of Beauty And Spa
Level 3 Hairdressing -
Cut Above Academy
NCEA Level 3 -
Pukekohe High School
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