RACHAEL SWALBERG
Provo,UT
Summary
Accomplished Director of Warehouse and Order Fulfillment at Nu Skin International, adept in strategic planning and team management. Spearheaded SAP implementations, enhancing system security and operational efficiency. Proven track record in fostering employee engagement and executing business process improvements, significantly boosting team morale and operational outcomes. Skilled in business systems analysis and project management, with a focus on achieving tangible results. Business process improvement, data analysis, and management expert employing root cause analysis to identify issues and develop process improvements that lead to cost savings and ownership.
Overview
23
23
years of professional experience
Work History
Director of Warehouse and Order Fulfillment
Nu Skin International
01.2019 - 04.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale. Especially during Covid-19 as essential workers.
Manager Business Analyst
Nu Skin International
06.2016 - 12.2019
- Hands-on management team of senior business analysts providing supply chain systems and business support to the global Nu Skin offices and distribution centers. Developed multiple interfaces and monitoring tools between SAP and front-end sales systems, warehouse, and logistics systems.
- Successfully implemented SAP modules in multiple countries, and multiple languages.
- Selected best-in-class software, implementation partners, and consultants using RFP's and business requirements.
- Ensured compliance with regulatory requirements through systematic auditing and monitoring of SAP processes and data integrity.
- Facilitated smooth system upgrades while minimizing downtime, ensuring minimal disruption to business activities during critical transitions.
- Elevated overall system security by implementing robust access controls and monitoring measures within the SAP platform.
- Spearheaded cross-functional collaboration, ensuring seamless integration of SAP modules for optimal business operations.
Senior Business Systems Analyst
Nu Skin International
04.2002 - 05.2016
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
European Warehouse Director
Nu Skin Enterprises, Inc.
01.2000 - 04.2002
- Conducted regular audits of warehouse operations to identify areas for improvement and implement corrective actions promptly.
- Championed sustainability initiatives within the facility that resulted in reduced energy consumption and waste production.
- Ensured compliance with industry regulations and company policies through thorough documentation practices and staff training sessions.
- Optimized warehouse space utilization, resulting in increased storage capacity and reduced overhead expenses.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Responsible for the supply chain from manufacture, inventory accuracy, stock service levels, deployment and utilization throughout the European market.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, Utah04.2007
Project Management Institute PMP Certification
Project Management Professional (PMP)
09.2005
Skills
- Business process improvement
- Forecasting and planning
- Business systems analysis
- Project Management
- Product life cycle
- International business experience
- Extensive experience in SAP configuration
- Strategic Planning
- Team Management
- Staff Management
- Contract and Vendor Management
- Verbal and written communication
- People Management
- Operations Management
Timeline
Director of Warehouse and Order Fulfillment
Nu Skin International
01.2019 - 04.2023
Manager Business Analyst
Nu Skin International
06.2016 - 12.2019
Senior Business Systems Analyst
Nu Skin International
04.2002 - 05.2016
European Warehouse Director
Nu Skin Enterprises, Inc.
01.2000 - 04.2002
Bachelor of Science - Business Management
Utah Valley University
Project Management Institute PMP Certification
Project Management Professional (PMP)
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