Rachael Wright
Solway,Masterton
Summary
Dynamic professional with extensive experience in fast-paced environments. Recognized for reliability and strong organizational skills. Proven track record of adapting quickly to changing circumstances and delivering results.
Overview
34
34
years of professional experience
Work History
Administrator
The Wright Milk Ltd
, Wairarapa
10.2015 - 04.2024
- Acquired Anchor Wairarapa Franchise in February 2016, leveraging previous industry experience.
- Serviced greater Wairarapa region for 17 years as Tip Top Ice Cream Contractors for Fonterra.
- Processed stock receipts and credits efficiently within FBNZ system.
- Compiled data from various FBNZ sources for analysis.
- Prepared invoices, managed GST, and conducted financial reporting via Xero.
- Executed payroll tasks using Smart Payroll software.
- Managed accounts payable and receivable to ensure accurate financial tracking.
- Set up and maintained client accounts to support seamless operations.
- Conducted health and safety audits to uphold compliance standards.
Customer Services Officer
ASB Bank
Masterton
02.2019 - 03.2020
- Company Overview: Masterton
- I was the casual on call customer services officer with ASB at the Masterton branch.
- Assisting customers with all of their banking requirements.
Office Manager
Teletronics (Wai) Ltd
, Masterton
10.2008 - 10.2015
- Oversaw customer service operations, processing Sky TV account payments and scheduling installations.
- Managed job allocation for Sky TV projects, ensuring timely completion by technician personnel.
- Implemented new Sky TV computer systems and conducted staff training for improved efficiency.
- Monitored performance of technicians to maintain high service standards and accountability.
- Handled debtor and creditor accounts to ensure financial accuracy.
- Assumed leadership responsibilities during owners' absence, ensuring operational continuity.
- Coordinated vehicle radio and RT/CB installations as part of service offerings.
Customer Service Consultant
Bank of New Zealand
Masterton
07.2003 - 10.2008
- Contributed to customer service team by focusing on sales and client satisfaction.
- Facilitated timely banking transactions for private, commercial, and rural customers.
- Processed customer transactions accurately while completing required balancing procedures.
- Assisted in staff training during rollout of new Tellers Customer System.
- Ordered and balanced foreign currency to maintain accurate records.
- Balanced branch accounts to ensure financial accuracy and compliance.
- Participated in weekly training sessions to remain informed on banking regulations.
- Took additional shifts during busy periods to address staffing shortages.
Medical Fees
Accident Compensation Corporation
, Hamilton
04.1996 - 07.1999
- Processed medical schedules for payment from treatment providers across all health system sectors.
- Executed data entry from paper documents into computer systems accurately.
- Registered new ACC claims to ensure timely processing.
- Updated existing records with revised information as necessary.
- Reviewed and authorized schedules to meet compliance standards.
- Maintained confidentiality of sensitive information throughout data handling.
- Organized and filed documentation to support efficient retrieval.
Store Manager
Totally Casual
Hamilton
03.1992 - 02.1995
- Managed store operations from establishment, achieving sales targets consistently.
- Oversaw staff recruitment and conducted ongoing training programs.
- Delivered exceptional customer service to enhance shopping experiences.
- Designed and maintained store merchandising and displays for optimal presentation.
- Developed weekly work schedules for effective personnel management.
- Balanced daily transactions and managed banking activities efficiently.
- Compiled sales and budgeting reports to track financial performance.
- Processed stock shipments to ensure inventory accuracy.
Assistant Manager
Middle of the Road / Caroline Eve
Hamilton
01.1990 - 03.1992
- Delivered exceptional customer service to enhance client satisfaction.
- Executed daily balancing and banking procedures.
- Completed store layout and displays to optimize product visibility and sales.
- Processed stock efficiently to maintain inventory accuracy and availability.
Skills
- Highly organised with sound judgement
- Honest and reliable with a good sense of humour
- Ability to relate well with people of all backgrounds
- Work well as an individual or within a team unit
- I can be Flexible with my work schedule
- I am personable and approachable
References
- Peter Noon, Company Director, Teletronics (Wai) Ltd, 027 442 0646
- Lisa Wilton, Formerly Branch Manager, Bank of New Zealand, 027 255 2784, lisa_wilton@bnz.co.nz
- Jacque Joblin, Banking Advisor, Bank of New Zealand, 027 685 5223, Jacque_joblin@bnz.co.nz
Personal Information
- Date of Birth: 03/04/71
- Marital Status: Married
Additional References
Additional references can be supplied.
Timeline
Customer Services Officer
ASB Bank
02.2019 - 03.2020
Administrator
The Wright Milk Ltd
10.2015 - 04.2024
Office Manager
Teletronics (Wai) Ltd
10.2008 - 10.2015
Customer Service Consultant
Bank of New Zealand
07.2003 - 10.2008
Medical Fees
Accident Compensation Corporation
04.1996 - 07.1999
Store Manager
Totally Casual
03.1992 - 02.1995
Assistant Manager
Middle of the Road / Caroline Eve
01.1990 - 03.1992
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