Racheal Kani
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. I possess solid understanding of customer service principles and importance of teamwork and punctuality in fast-paced environment. I'm a fast and adaptable learner, with a strong love for customer service and bringing a smile to their faces.
Overview
2
2
years of professional experience
Work History
FOH Team Member
Kerr And Ladbrook Catering
01.2024 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
FOH Team Member
The Thai Mangonui
12.2022 - 01.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
No Degree -
Hillcrest Highschool
Hillcrest, NZ11-2025
Skills
- Order taking
- Cleanliness
- Phone etiquette
- Salesmanship
- Reservation management
- Multilingual
- Table setting
- Greeting guests
- Money handling
- Professional appearance
- Complaint handling
- Stock management
- Personal hygiene
Languages
Maori
Limited Working
Interests
- Food Tourism
- Avid Reader
- Gym Workouts
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
FOH Team Member
Kerr And Ladbrook Catering
01.2024 - Current
FOH Team Member
The Thai Mangonui
12.2022 - 01.2023
No Degree -
Hillcrest Highschool
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