Rachealitta Lauaki
Henderson
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Lead initiatives on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Line Worker
Lite N Easy
02.2024 - 2025
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted quality control inspections to maintain compliance with safety standards.
- Collaborated with team members to streamline packaging processes and reduce waste.
- Trained new line workers on operational procedures and safety protocols.
Allocations Consultant
Caring For You Nursing Agency
11.2016 - 01.2024
- Ensure customers are assisted in a timely manner
- High attention to detail
- Ensuring that Nurses and Carers were allocated corrected
- Ensuring all Nursing Homes and Hospitals were prioritised when needing assistance
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Education
Certificate IV - Child Youth Family Intervention
Integrity Education
Melbourne, VICSkills
- Work successfully as a member of a team as well as on my own if need be
- Competent in written and verbal communication:
- Able to clearly articulate requests and responses
- Bilingual; Fluent in both English and Samoan languages
Certification
Full Australian Licence
Fully Vaccinated
Current First Aid
Working With Children's card
NDIS Clearance
National Police Clearance
Additional Information
References
Provided upon request.
Timeline
Line Worker
Lite N Easy
02.2024 - 2025
Allocations Consultant
Caring For You Nursing Agency
11.2016 - 01.2024
Certificate IV - Child Youth Family Intervention
Integrity Education