RACHEETA SHRESTHA
Auckland,AUK
Summary
As a retail assistant, my primary objective is to provide high class customer service and to increase company's growth and revenue through sales maximization. I aim to maintain outstanding store condition and visual merchandising standards.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Just Group Jacqui-E
Auckland
10.2023 - Current
- Greet and assist customers in a friendly and professional manner
- Provide product information and answer customer inquiries
- Assist customers in finding products and making purchasing decisions
- Process transactions accurately using the point-of-sale (POS) system
- Replenish merchandise and organize displays to maintain a tidy and organized store
- Monitor and report low stock levels to management
- Handle cash transactions and provide accurate change to customers
- Balance cash register at the end of each shift and report any discrepancies to the supervisor
- Collaborate with other team members to achieve sales goals and maintain a positive work environment
- Communicate effectively with colleagues and management to address issues and share information
- Stay informed about product features, benefits, and promotions
- Attend training sessions to continuously improve product knowledge and customer service skills.
Fresh Foods Assistant (Service Deli)
Countdown
Auckland CBD
09.2023 - Current
- Providing excellent customer service
- Keeping the service deli department well stocked and presented at all times as per merchandising standards
- Learning about and adhering to food safety policies
- Cooking and displaying a variety of deli foods
- Ensure product range, quality, and pricing/promotional mix is tailored to the season and our community's needs
- Assist customers in finding products, answering their questions, and offering product information
- Control freshness by rotating products (first in, first out)
- Clean and sanitize the entire work area while shift and at the end of the shift
- Perform other duties as required.
Retail Assistant
RC Stationary
Kathmandu, Nepal
05.2017 - 02.2022
- Greet customers and provide a warm and friendly welcome to the store
- Recommend products to customers based on their needs and preferences
- Maintain the store's appearance by arranging merchandise displays and ensuring shelves are stocked and tidy
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system
- Handle customer complaints or concerns professionally and escalate issues when necessary
- Provide excellent customer service by ensuring customers have a positive shopping experience
- Assist in receiving and unpacking new merchandise shipments
- Maintain cleanliness and organization in the store, including restocking shelves and tidying the checkout area.
Education
Bachelor Degree: Business studies -
Tribhuvan University
02.2020
High School: Business Management -
Times College
11.2014
Skills
- Inventory Tracking
- POS System Operation
- Complaint Handling
- Product Merchandising
- Customer Assistance
- Cash Handling Accuracy
- Upselling Strategies
- Reliable and Responsible
References
References available upon request.
Timeline
Retail Assistant
Just Group Jacqui-E
10.2023 - Current
Fresh Foods Assistant (Service Deli)
Countdown
09.2023 - Current
Retail Assistant
RC Stationary
05.2017 - 02.2022
Bachelor Degree: Business studies -
Tribhuvan University
High School: Business Management -
Times College
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