Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Rachel Armstrong

Hamilton,WKO

Summary

Highly-motivated with strong interpersonal skills that strives to enhance the student experience and their outcomes.

Warm, friendly and empathetic with an interest in people from various backgrounds and understanding of their cultures and needs.

Strong work ethic work and adaptable to change.

Overview

13
13
years of professional experience

Work History

Course Advisor

NZMA
, Hamilton
04.2023 - Current
  • Expos and Open Days
  • Calling and following up with course inquiries
  • Advising domestic and internationals on study options and enrolling them the best course to suit their goals
  • Building relationships with youth providers, schools and other stakeholders
  • Assisting students with employment

Copywriter

Captivating Copy
, Hamilton
05.2021 - Current
  • Copywriting and content writing for small businesses
  • Helping businesses with blog writing, Facebook ads, email sequences and website copy
  • Completed the Comprehensive Copywriting Academy training where I've learned how to write persuasive copy for websites, landing pages, sales pages, Facebook ads, and email sequences.

Volunteer Co-ordinator

University of Waikato
, Hamilton
09.2022 - 04.2023
  • Co-ordinated volunteer activity between students, non profits and community groups
  • Created social media content to inspire students to volunteer, build their network and practical skills
  • Wrote bi-weekly newsletters promoting volunteer roles
  • Promoted the Employability Plus programme to students
  • Co-ordinated and promoted skill development workshops to the students
  • Transferred the student data onto a new platform, reviewed and developed the programme and testing its functionality with ITS and the service providers.

Account Manager

OfficeMax
, Hamilton
11.2017 - 07.2021
  • Nurturing and growing 300 accounts ranging from 6- 150 staff
  • Identifying new business opportunities and proactively negotiated contracts to get them onboard with OfficeMax
  • The role involved a lot of cross selling and upselling, growing and winning categories in the cafe, cleaning and hygiene, health and safety, stationery, packaging and technology departments.
  • Working with specialists, customer service consultants, and suppliers in order to assist clients with their needs.

Achievements:

  • Grew the portfolio revenue by 35% in my first year and continued to grow it year on year.
  • 2x winner of the ‘All rounder’ award at OfficeMax.
  • Top sales consultant for Cafe, cleaning and hygiene, health and safety, packaging and technology in 2018 and 2019.

Course Advisor

Seek Learning
, Sydney, Australia
08.2014 - 12.2016
  • High volume inbound sales role where we provided course and career advice followed by enrolment.
  • Liaising with tertiary providers and other stakeholders.
  • Helping students organise finance and student loans.

Achievements:

  • Met and exceeded targets each month.
  • At Seek Learning I was in the Top 8 sales consultants in 2015 out of a team of approximately 65 highly skilled, talented staff

Travel Consultant

Backpackers World Travel
, Sydney, Australia
06.2013 - 03.2014
  • Travel agent for the backpacker market Assisting backpackers with travel around New Zealand, Australia, Asia and the Pacific Islands.

Sales and Marketing Executive

Sir George Seymour College
, Hamilton
07.2011 - 06.2013
  • Building relationships with schools and running information sessions
  • Brand promotion through expos and open days on campus
  • Showing students around campus, interviewing students and recommending course options
  • Driving sales and consistently achieving and exceeding targets
  • Building relationships with the tourism industry and presenting students for career opportunities
  • Assisting students with employment through industry networking, CV assistance
  • Implementing marketing initiatives and running Campus Facebook page
  • Processing enrolments and student loans

Achievements:

  • Started the relationship with DisneyWorld, Florida where many of our students gained employment
  • Leading salesperson for Sir George Seymour in 2012
  • Nominated for the 'Shining Star' award in 2012.

Education

Bachelor of Tourism Management -

University of Waikato
Hamilton
07-2008

Skills

  • Experience working with both domestic and international students of all ethnic groups
  • Excellent interpersonal and communication skills
  • Copywriting, sales and marketing skills
  • Committed to pastoral care, demonstrated in Course Advisor roles
  • High attention to detail
  • Highly proficient in various CRM systems, Microsoft Office suite of Packages and social media platforms
  • Self-motivated and proactive
  • Enthusiastic and relatable
  • Team player
  • Results driven

Affiliations

  • Running
  • Swimming and watersports
  • Mountain biking
  • Singing
  • The outdoors
  • Spending time with friends and family

Accomplishments

Awards and Recognition

  • Leading campus nationally at NZMA for enrolments
  • Top Sales consultant for the OfficeMax Inside Sales team in Cafe, Cleaning and Hygiene, Health and Safety, Packaging, and Technology in 2018 and 2019
  • Various quarterly sales awards at OfficeMax Top 8 Sales consultant at Seek Learning in 2015
  • Leading salesperson at Sir George Seymour in 2012. Nominated for the Shining Star award at Sir George Seymour College

Timeline

Course Advisor

NZMA
04.2023 - Current

Volunteer Co-ordinator

University of Waikato
09.2022 - 04.2023

Copywriter

Captivating Copy
05.2021 - Current

Account Manager

OfficeMax
11.2017 - 07.2021

Course Advisor

Seek Learning
08.2014 - 12.2016

Travel Consultant

Backpackers World Travel
06.2013 - 03.2014

Sales and Marketing Executive

Sir George Seymour College
07.2011 - 06.2013

Bachelor of Tourism Management -

University of Waikato
Rachel Armstrong