Rachel Auora
Auckland, New Zealand ,28a Fenton Street, Papatoetoe
Summary
Highly organized and dependable candidate with a strong ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
3IC
Dollar Dealers
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Ability to learn quickly and adapt to new situations.
- Do collateral loans for Dollar Dealers customers
- Manage Sales till /Safe Count/Petty cash till
- Manage retail sales floor
- Ensuring customers are up to date with their payments (loans)
Customer Service Representative
ASB Bank
06.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up
- Ensuring customers are up to with their payments
Fliway Transport
Customer Service Represenative - ENABLE
01.2022 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Called Customers for delivery Offer as well as Collections for their ACC equipment's
- Assisted Customers with their concerns about their orders - managed to call more than 60 customers per day.
Farmers (Estore)
Customer Service And (picking/packing/putting)
02.2021 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Cross-Docking/Inventory/Outbound and Inbound Service.
- Assist (trained) new employee's
- Customer Service - Assisting with customer phone calls and inquiries - managed to call more than 50 customers per day.
- Assisting with customer order and dispatch inquiries
- Assisting with Farmers Estore Order Release
Sistema
Manufacturing /Assembly
09.2020 - 12.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Machine Operating - increased sales by 10%
- Label products
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Commerce - Accounting And Finance
Ignite College
Auckland, New Zealand Some College (No Degree) - NCEA Qualifications
Mangere College
Mangere, NZNCEA Qualifications
Mangere College
Auckland03.2020
NCEA Qualifications
Tereora College
Rarotonga, Cook Islands01.2019
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Dependable and Responsible
- Friendly, Positive Attitude
- Excellent Communication
Affiliations
Valerie Daisy Sanele
Supervisor
ASB Bank
0211363297
Kathleen
Fliway Transport
0211902681
Timeline
3IC
Dollar Dealers
03.2023 - Current
Customer Service Representative
ASB Bank
06.2022 - 08.2022
Fliway Transport
Customer Service Represenative - ENABLE
01.2022 - 04.2022
Farmers (Estore)
Customer Service And (picking/packing/putting)
02.2021 - 12.2021
Sistema
Manufacturing /Assembly
09.2020 - 12.2020
Bachelor Of Commerce - Accounting And Finance
Ignite College
Some College (No Degree) - NCEA Qualifications
Mangere College
NCEA Qualifications
Mangere College
NCEA Qualifications
Tereora College
Similar Profiles
Finn MackenzieFinn Mackenzie
Sales Associate/Pawnbroker at Dollar DealersSales Associate/Pawnbroker at Dollar Dealers
Pai JacobPai Jacob
Senior Sales and Lending Associate at Henderson Ltd (Dollar Dealers)Senior Sales and Lending Associate at Henderson Ltd (Dollar Dealers)
Sawyer KirchoffSawyer Kirchoff
Warehouse Manager at Dealers ElectricalWarehouse Manager at Dealers Electrical