RACHEL BURT
Papamoa,Bay Of Plenty
Summary
Experienced Project Manager skilled in overseeing complex projects across diverse industries. Recognized for expertly guiding cross-functional teams to achieve timely and precise project delivery. Demonstrates a proven track record in efficient project lifecycle management and successful implementation of process enhancements.
Overview
19
19
years of professional experience
Work History
Project Manager
Tauranga City Council
11.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided process change and supported the team move to a new project reporting platform.
- Introduced solid financial tracking into the projects within the division.
GENERAL BUSINESS MANAGER
GPS-it
06.2019 - 11.2021
- Responsible for a team of 15 people who are a mix of surveyors, GIS professionals and operational staff.
- Reduced different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Created policies and procedures for the company and staff.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Led company to successful implementation of CRM and project systems.
- Enhanced and redefined organisational structure to maintain company's competitive edge across the industry.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Oversee all office operations for organisation by processing vital documentation, obtaining insurance verification and authorisation for services.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
MATERNITY LEAVE
02.2018 - 05.2019
IT/DIGITAL PROJECT MANAGER
VODAFONE NEW ZEALAND LIMITED
09.2015 - 01.2018
- Was responsible for end to end project management of agile digital projects in excess of $500k
- Successfully delivered decommission work for the outdated server which held the mobile auto login functionality for MY Vodafone web and apps.
- Rolled out the capability for push notifications from the MYVF app to customers.
- Project managed the consolidation of the numerous identity management technology stacks to ensure a future 1 step log in process for customers, the framework built for this project has enabled other business platforms to use it for their IAM requirements.
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
- Designed project workflows based on desired product requirements, accounting for available time and materials resources.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
PROJECT COORINDATOR
VODAFONE NEW ZEALAND LIMITED
04.2013 - 08.2015
- Managed monthly billings/invoices via SAP.
- Provided consolidated status reporting for the Project Team.
- Successfully followed up on staff time and ensured incomplete timesheets are completed.
- Provided support and assistance with various larger scale projects for networks infrastructure.
- Assisted with project milestones, governance and project reporting via Sentient.
- Managed small augment networks projects.
- Prepared and completed month end reporting including financial tasks.
- Raised purchase orders for client orders.
- Completed month end process.
- Identified and completed cost transfers between opex and capex, and vice versa.
- Provided administrative support to the Technology Services team to enable it to function effectively and efficiently.
- Monitored costs and resource planning Major Achievements:.
- Achievement in managing small augment projects end to end.
- Became part of a team of 30 people across the company in New Zealand who are “super users” (go to) for SAP.
- Successfully demonstrated the ability to work in high pressure environments and to tight deadlines.
- Awarded an excellence rating as part of the year end KPI review putting me in the top 3% of performers for Vodafone globally.
- Assisted with the coordination of a logistics move to new premises.
- Actively managed costs of 165 technology contracts and month end process to allow contracts to stay within budget.
- Set up a timesheet analysis report to show time by resource and dollar value associated with the resource type.
PROJECT COORDINATOR
TELSTRA CLEAR LIMITED
09.2012 - 03.2013
- Managed monthly billings/invoices.
- Provided consolidated status reporting for the Project Team.
- Successfully followed up on staff time and ensured incomplete timesheets were completed.
- Provide support and assistance with various larger scale projects for network infrastructure.
- Managed small augment networks projects.
- Prepared and completed month end reporting including financial tasks.
- Identified and completed cost transfers between opex and capex, and vice versa.
- Provided administrative support to the Technology Services team to enable it to function effectively and efficiently.
- Monitored costs and resource planning.
- Ensured the effective preparation and delivery of all project events and meetings and production of all necessary documentation.
- Major Achievements:.
- Recognised by senior management for high standards of on-going performance through regular reporting and reviews.
- Achievement in managing small augment projects end 2 end.
- Successfully set up a monthly project reporting tool via excel.
- Go to person both internally and externally for all project related activity.
TEAM ADMINISTRATOR
KPMG
12.2011 - 08.2012
- Provided administrative support to the Advisory team to enable it to function effectively and efficiently.
- Assembled and analysed data to prepare monthly reports and documents for the Partner in Charge.
- Managed monthly billings/invoices.
- Managed WIP (work in progress) provisions on a monthly basis.
- Successfully followed up on aged debtors with staff and clients.
- Producing and formatting proposals, letters and presentations.
- Provide support and assistance with various projects.
- Undertook a review of policy and procedures and implement changes within internal protocols.
- Major Achievements:.
- Successfully developed and implemented all paper templates and forms into an electronic format.
- Assisted with set up of the department intranet and uploaded all electronic forms onto the intranet.
- Proactively set up monthly reporting spreadsheets to show revenue against budget and YOY analysis.
- Set up data report to show write off of time against revenue between departments.
EXECUTIVE ASSISTANT
EQUICO FINANCE LIMITED
02.2011 - 11.2011
- Provided administrative support to the Executive Board to enable it to function effectively and efficiently.
- Provided support and assistance with various projects.
- Undertake a review of policy and procedures and implement changes within internal protocols.
- Assembled and analysed data to prepare reports and documents for the CFO.
- Assisted with processing of deals for lending requirements to clients.
- Successfully developed and implemented online performance review system for staff and management.
- Undertook major rewriting of company policy and procedures surrounding deal processing for the sales support and finance teams.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
BUSINESS SUPPORT MANAGER
DEUTSCHE BANK, InstitutIonal Client Group
05.2006 - 09.2010
- Managed and allocate revenue credits for sales force.
- Maintain the Disaster Recovery for London, including quarterly call tree tests and annual disaster recovery exercise user testing.
- Assisted the Frankfurt office with their Disaster Recovery Exercise, including six-monthly visits to support coordination of test exercises.
- Oversee market data system request process, central contact for all approvals, installation issues and ad hoc investigations (Reuters, Bloomberg and various price feed requirements).
- Set up IT systems, including initial vetting and system approvals.
- Coordinate, consolidate and analysed client related events / entertainment for management.
- Oversee maintenance of London Seating Chart across three trading floors.
- Process invoice approvals for marketing ticket requests and events, stationary and other pre-approved expenses with values of less than €5k.
- Manage day to day system approval requests, such as direct lines, blackberry devices, system logins, business cards, stationary requests, desktop equipment and floor access.
- Provide support and assistance with various projects.
- Administer expense claim approvals, serving as central ICG liaison for expense / policy related queries and changes for over 500 sales staff.
- Undertake a semi-annual review of system, ensuring compliance with internal protocols.
- Major Achievements:.
- Within four months of commencing as ICG Europe Business Manager, awarded further responsibilities for maintaining and processing revenue credits for ICG Equity’s sales force.
- Successfully developed and implemented a new employee induction programme.
- Project managed a number of large scale seating reshuffles across three trading floors and affecting 300 staff within the department:.
- Winchester House Seating Reshuffle (£1.1m).
- Dealerboard Replacement Project (£900k).
- Reorganised the ESPEAR revenue credit feed into ASPEN (revenue credit review screen) for the Equity business.
- Undertook a major portion of the work towards project completion.
- Assisted with recruiting temporary staff for secretarial support, undertaking interviewing of candidates.
- Oversaw a major project upgrading of PC’s for 300 staff across the department.
- This consisted of assessing the current adaptability of the PC’s and arranging new product as well as deployment of the new PC’s and removal of the dated PC’s (£600k).
- Consistently exceeded personal targets and Key Performance Indicators (KPIs) based on regular performance reviews.
- In 2009, promoted to the role of BUSINESS SUPPORT MANAGER for Institutional Client Group, Europe.
- In 2010, promoted to the role of ASSOCIATE BUSINESS SUPPORT MANAGER for Institutional Client Group, Europe London ADMINISTRATOR Responsibilities:.
- Oversee expense claim approvals and handle expense / policy related queries and changes for 600 sales staff.
- Collate and analyse data from client related events / entertainment.
- Process market data request process.
- Coordinate IT system set ups, including initial vetting and system approvals.
- Coordinate internal relocations.
- Serve as central contact point for management, central functions and infrastructure support contacts.
- Maintain the London Seating Chart across two trading floors.
- Administer invoice approvals for values less than €2.5k.
- Coordinate / approve various internal requests from staff, including IT equipment, security approval and stationary.
- Provide assistance with ad hoc projects, such as dealer board upgrades, floor restacks and expense investigations.
- Major Achievements:.
- Started as an Administrator to the Disaster Recovery for ICG London, which also included seating for 300+ staff in London.
- After three months, awarded a full position which expanded to Disaster Recovery for the Frankfurt office and detailed dealing with senior management and coordinating full scale seating reshuffles.
- Awarded further responsibility for training new and current staff in quality based customer services as well as internal systems.
- Training was given once every 6 months for consistency.
- Provided a high level of support, coaching and mentoring to other Secretaries and Administrators.
- Recognised by senior management for high standards of on-going performance through regular reporting and reviews.
- Commenced in a temporary capacity as an ADMINISTRATOR for the Institutional Client Group (ICG), London.
- Within three months, awarded a permanent role.
Education
NZQA Diploma - Project Management
Milpond
New Zealand 09-2023
Digital Marketing Certificate - Dotnative Certified (2017) Digital Business Certificate - Dotnative Certified (2017) -
DotNative
2017
Project Management Professional Certification - PIMBOK (Project Management)
ILL Europe
2009
Business Management Course -
Open University
2006
Certificate in Customer Services – Tourism -
Training Academy
1996
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Relationship building
- Schedule management
- Stakeholder communications
- Work flow planning
- Budgeting and forecasting
- Processes and procedures
Timeline
Project Manager
Tauranga City Council
11.2021 - Current
GENERAL BUSINESS MANAGER
GPS-it
06.2019 - 11.2021
MATERNITY LEAVE
02.2018 - 05.2019
IT/DIGITAL PROJECT MANAGER
VODAFONE NEW ZEALAND LIMITED
09.2015 - 01.2018
PROJECT COORINDATOR
VODAFONE NEW ZEALAND LIMITED
04.2013 - 08.2015
PROJECT COORDINATOR
TELSTRA CLEAR LIMITED
09.2012 - 03.2013
TEAM ADMINISTRATOR
KPMG
12.2011 - 08.2012
EXECUTIVE ASSISTANT
EQUICO FINANCE LIMITED
02.2011 - 11.2011
BUSINESS SUPPORT MANAGER
DEUTSCHE BANK, InstitutIonal Client Group
05.2006 - 09.2010
Digital Marketing Certificate - Dotnative Certified (2017) Digital Business Certificate - Dotnative Certified (2017) -
DotNative
Project Management Professional Certification - PIMBOK (Project Management)
ILL Europe
Business Management Course -
Open University
Certificate in Customer Services – Tourism -
Training Academy
NZQA Diploma - Project Management
Milpond
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