Rachel Campion
Auckland
Summary
I am a confident and self-motivated customer service professional with 10 years’ experience in the hospitality and healthcare industries. I have an unwavering commitment to customer service and support with an ability to build productive relationships, resolve complex issues and win customer loyalty.
Overview
7
7
years of professional experience
Work History
Bar Manager
Brew on Quay Limited
02.2019 - 07.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Call Center Representative
Zurich Insurance
11.2017 - 07.2018
- Managed calls while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- First point of contact for incoming calls.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Food and Beverage Attendant
Four Points by Sheraton
03.2017 - 08.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Repeat Leaving Certificate -
Rathmines College
Fetac Level 5 - Fashion Buying and Merchandising
CMI
01.2014
Fetac Level 5 - Care Skills
Nurse On Call
01.2011
Leaving Certificate -
Portmarnock Community School
01.2010
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
Personal Information
Date of Birth: 04/24/92
Timeline
Bar Manager
Brew on Quay Limited
02.2019 - 07.2024
Call Center Representative
Zurich Insurance
11.2017 - 07.2018
Food and Beverage Attendant
Four Points by Sheraton
03.2017 - 08.2017
Fetac Level 5 - Fashion Buying and Merchandising
CMI
Fetac Level 5 - Care Skills
Nurse On Call
Leaving Certificate -
Portmarnock Community School
Repeat Leaving Certificate -
Rathmines College
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