RACHEL CANDY
Rangiora,CAN
Summary
Front of house / trainer with extensive experience in customer service and staff training, demonstrating strong leadership and problem-solving skills. Known for enhancing team efficiency and significantly improving customer satisfaction through effective training and issue resolution. Adept at managing cash transactions, maintaining accurate records, and optimizing inventory levels. Supervise shifts, train staff, and ensure top-tier customer service, enhancing team efficiency. Train staff to improve skills, resulting in measurable gains in customer satisfaction. Handle cash transactions and maintain accurate till records, ensuring financial accuracy. Use computer systems for inventory management and data input, optimizing stock levels. Resolve customer issues effectively, significantly improving the customer experience. Served high-quality barista coffee and beverages, enhancing customer satisfaction and repeat business. Delivered exceptional customer service and managed cash transactions efficiently. Operated cooking equipment and prepared diverse food items, ensuring consistent quality. Maintained cleanliness of front of house and kitchen, promoting a hygienic environment.
Overview
19
19
years of professional experience
Work History
Front of house / trainer
Kfc
01.2024 - Current
- Reduced employee turnover by implementing effective training programs for new hires.
- Assisted management in identifying areas for improvement, resulting in increased overall performance.
- Established strong rapport with team members, cultivating trust and open lines of communication vital for successful collaboration.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Conducted ongoing assessments of staff competencies to determine areas needing additional support or attention.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
- Resolved guests complaints while maintaining positive customer environment.
Cafe assistant
Hope cafe
01.2015 - 03.2016
FOH Team Member
McDonald's
04.2008 - 11.2009
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Receptionist
Wai Ora Truet
01.2006 - 09.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
School certificate -
Rangiora high school
Rangiora12.1995
Skills
- Leadership
- Time management
- Problem solving
- Attention to detail
- Teamwork
- Adaptability
- Communication
- Compassionate
Personal Information
Age: 45
Ethnicity
New Zealand European
References
- Rita Nanndan, KFC, rangiora@kfc.co.nz, 033132100
- Dr Amir Sadeghi, MINISTRY OF EDUCATION, 0225303200
Hobbies and Interests
- Art and creativity
- Gardening
- Event setup and assistance
- Design
Timeline
Front of house / trainer
Kfc
01.2024 - Current
Cafe assistant
Hope cafe
01.2015 - 03.2016
FOH Team Member
McDonald's
04.2008 - 11.2009
Receptionist
Wai Ora Truet
01.2006 - 09.2007
School certificate -
Rangiora high school
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