Rachel Clement
Upper Hutt,WGN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working both unsupervised or as part of a team, and mastering new skills or using the many different ones I have learnt in 20 years in the hospitality industry.
Focusing on more of a work life balance and helping others achieve their goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Duty Manager
Cellar Room Brooklyn
Brooklyn, Wellington
02.2019 - Current
- Sole charge position, ensured safety of the premise and dealt with all customers.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Venue Manager
NZVC-The Old Bailey
Wellington CBD, Wellington
02.2023 - 01.2024
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted in hiring new personnel when required to meet staffing demands.
Assistant Venue Manager
Trinity Group / NZVC - The Old Bailey
Wellington CDB, Wellington
02.2015 - 02.2023
- Organized and coordinated events, including scheduling staff, preparing materials, and ensuring all necessary supplies were available.
- Managed inventory of supplies and equipment needed to operate the venue effectively.
- Supervised team members on daily tasks; provided feedback and guidance when needed.
- Collaborated with external partners to provide exceptional experiences for guests attending events held at the facility.
Assistant Manager
The Backbencher
Wellington CDB, Wellington
05.2005 - 11.2014
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented new procedures or systems to improve efficiency within the organization.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Diploma - Cookery And Culinary Arts
Weltec
Petone01-2001
Skills
- Inventory Management
- Customer Service
- Relationship Building
- Staff Training and Development
- Operational Oversight
- Regulatory Compliance
- Service Coordination
Certification
- General Mangers Certificate valid till 24 September 2026
Affiliations
- arts and crafts
- DIY enthusiast
- Camping and road trips
References
References available upon request.
Timeline
Venue Manager
NZVC-The Old Bailey
02.2023 - 01.2024
Duty Manager
Cellar Room Brooklyn
02.2019 - Current
Assistant Venue Manager
Trinity Group / NZVC - The Old Bailey
02.2015 - 02.2023
Assistant Manager
The Backbencher
05.2005 - 11.2014
Diploma - Cookery And Culinary Arts
Weltec
- General Mangers Certificate valid till 24 September 2026
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