RACHEL CONNELL
Birkenhead,Auckland
Summary
A highly experienced logistics, operations and customer service professional of 10+ years. Most recently working in a senior position, working closely with the COO and Senior Leadership team in a tech company providing end to end sales and operations in NZ and across our global entities in USA, Thailand and Europe.
I pride myself on the ability to develop strong working relationships with customers, employees, vendors and contractors. I love to engage, influence and manage expectations in complex and fast paced environments.
Overview
27
27
years of professional experience
Work History
Director of Business Operations
QUANTIFI PHOTONICS
01.2022 - 04.2024
- Oversee New Zealand, USA, EU and Thailand freight and compliance
- Health & Safety Manager
- IT Manager
- Facilities and Project Manager
- Oversee international sales and operations – 2 direct reports
- Supply chain and Inventory – 1 direct report
- Drive Manufacturing to optimise sales delivery timeframes
- International trade shows and demonstration equipment
- Financial reporting
Customer Service Manager
EDWARDS & CO (Contract Position)
06.2020 - 01.2022
- International Customer Service
- International freight distribution
- Product Sales
- Manage Service and Repairs Team
- Parts forecasting and orders
- Trade shows
Customer Service/Operations Manager
GLYN LTD (Maternity Leave Contract)
04.2019 - 05.2020
- Co-ordinate local and International Freight
- Manage operations in Australia and New Zealand
- Foreign Currency calculations and payments
- Receipt Inwards goods, contract administration, Inventory and Sales reports
- Bank Reconciliations, Accounts receivable, Accounts Payable, credit control
- General Office Administration – Implement and maintain systems
- Sales Support
- Oversee Warehouse maintenance, operations and systems.
Senior Import/Export Operations
International Racehorse Transport (IRT)
08.2006 - 02.2017
- Co-ordinate international and domestic transport of horses worldwide
- MPI audits and compliance of two quarantine farms
- End to end customer service
- MPI import permits & dispensations
- Supervise and assist loading/unloading shipments on arrival and departure at Airport
- Airline bookings
- Produce import and export documentation, all major trade lanes
- Assist Veterinarians
- Commercial Invoices and foreign exchange calculations
- General administration and reporting
- Marketing, advertising and sponsorship
- Co-ordinate national trade shows
- Attend PR events - HOY, horse shows, races, events and sales nationally and internationally
- Staff airline & hotel bookings
- Training staff – In house computer systems
- Development and maintenance of Quarantine manuals.
Administrator promoted to Recruitment Consultant
Imp Ex Personnel
01.2005 - 08.2006
- Placements specialising in Shipping, Freight and Logistics
- General administration
- Accounts Receivable/Payable (MYOB)
- Payroll
- Sales and Marketing
- Interview and place candidates.
Senior Receptionist/Ambulance Officer
St John Ambulance
08.1997 - 03.2006
- Supervising and training junior receptionist
- General office administration
- PA to CEO Duties
- Flight bookings and meeting preparation
- Manager– Mounted Ambulance Team
- Paid and Volunteer Ambulance Officer
- Events, Marketing and Sponsorship
- Sales
- Payroll
- Training course and hall Bookings
- Accounts Receivable and Payable
- Reception.
Education
Professional Development
Skills
- Operations Management
- Sales Leadership
- Relationship building and management
- Business Administration
Hobbies and Interests
- Horse riding
- Fishing
- Touch rugby
References
Available on request
Timeline
Director of Business Operations
QUANTIFI PHOTONICS
01.2022 - 04.2024
Customer Service Manager
EDWARDS & CO (Contract Position)
06.2020 - 01.2022
Customer Service/Operations Manager
GLYN LTD (Maternity Leave Contract)
04.2019 - 05.2020
Senior Import/Export Operations
International Racehorse Transport (IRT)
08.2006 - 02.2017
Administrator promoted to Recruitment Consultant
Imp Ex Personnel
01.2005 - 08.2006
Senior Receptionist/Ambulance Officer
St John Ambulance
08.1997 - 03.2006
Professional Development
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