DONNA DAVIES
HELENSVILLE,AUCKLAND
Summary
Enthusiastic professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great at working in a team or independantly.
Overview
14
14
years of professional experience
Work History
Line Marker
Epoxytech Limited
10.2023 - 11.2023
- Line marking carpark's around NZ for a month until contract ended.
Customer Service / Spare Parts Specialist
Youngman & Richardson Limited
09.2016 - 09.2023
- I liaised and advised customers on machinery parts and products.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- I took customer orders and processed them.
- Provided primary customer support to internal and external customers.
Call Center Supervisor
Supercity Property Services
02.2015 - 09.2016
- Provided leadership and guidance to my team members, offering assistance with any need at any time.
- Recruited and trained new staff members.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Established and oversaw performance targets for call centre.
Call Center Supervisor
Energy Saving Centre Limited
02.2012 - 11.2014
- Managed scheduling for sales team to increase productivity.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented strategies to increase sales and improve customer service.
- Communicated customer feedback and complaints to team members to get prompt resolution.
School Tuck Shop Manager
Helensville Primary School
- Managed inventory control and cash control.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Maintained clean and safe work environment.
- Assisted in selecting menu items, answering questions and providing general information.
Retail Assistant / Home Kill Packer
Kaipara Meat Processors
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Packaged and labeled meat items in preparation for sale to customers.
Farm Hand Worker
Parakai (Birds) Chickens Limited
09.2009 - 02.2012
- Maintaining sheds and keeping them clean
- Maintaining lawns and garden
Delivery Driver
Giltrap Motor Group
- Delivered packages to customer doorsteps and business offices.
- Placed orders with franchise suppliers.
- Assisted with administration tasks.
Bartender
New Lynn RSA
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with inventorying beverage stock and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Truck Driver
Paul Sutherland Limited
- 6 Tonne Flat Top Truck bulk deliveries
- 5 Tonne Covered Truck general deliveries
Bartender / Sole Charge
Te Atatu Boating Club
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Balanced tills.
Assistant Manager
Manchester Tavern
- Staff supervision
- Cashing up
- Balancing tills
- Maintaining gambling machines
Delivery Driver
Hyde Transport Limited
- General deliveries within Auckland.
Education
Liquor Licensing
General & Club Managers Certificate (Expired)
First Aid Course Level 1
Health & Safety Course (Besafe)
Feilding Training Centre Computing Course
Husqvarna University (Bronze Award)
Defibulator Training
07.2023
Mikasa Compactor Training
03.2023
Defibulator Training
04.2021
Fire Extinguisher Training
01.2021
Emergency Warden Training
11.2018
Skills
- Excellent Communication skills
- Strong Leadership
- Organizational Skills
- Teamwork and Collaboration
- Computer literate with MS Office
- Work Planning and Prioritization
- Call Centre Customer Service
- Adaptability and resilience
- Valid HT and Full Driver's License
- Positive attitude and keen to learn
- Capable of staff management
- Spare Parts Specialist
Referees
- Paul Powell
Spare Parts Manager
Ph: (021) 626 660
- Christine Cooper
Office Manager
Ph: (021) 046 1703
References and Curriculum Vitae will be with me and available at interview.
Timeline
Line Marker
Epoxytech Limited
10.2023 - 11.2023
Customer Service / Spare Parts Specialist
Youngman & Richardson Limited
09.2016 - 09.2023
Call Center Supervisor
Supercity Property Services
02.2015 - 09.2016
Call Center Supervisor
Energy Saving Centre Limited
02.2012 - 11.2014
Farm Hand Worker
Parakai (Birds) Chickens Limited
09.2009 - 02.2012
School Tuck Shop Manager
Helensville Primary School
Retail Assistant / Home Kill Packer
Kaipara Meat Processors
Delivery Driver
Giltrap Motor Group
Bartender
New Lynn RSA
Truck Driver
Paul Sutherland Limited
Bartender / Sole Charge
Te Atatu Boating Club
Assistant Manager
Manchester Tavern
Delivery Driver
Hyde Transport Limited
Liquor Licensing
General & Club Managers Certificate (Expired)
First Aid Course Level 1
Health & Safety Course (Besafe)
Feilding Training Centre Computing Course
Husqvarna University (Bronze Award)
Defibulator Training
Mikasa Compactor Training
Defibulator Training
Fire Extinguisher Training
Emergency Warden Training
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