Rachel Dudley
Waikato,WKO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Results-driven professional with extensive experience in hospitality and event management industry. Known for fostering collaborative team environments and delivering exceptional event experiences. Highly adaptable and reliable, ensuring smooth operations and high client satisfaction. Skilled in vendor management, budget optimization, and guest relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cafe Manager
Jam Cafe
12.2023 - Current
- Opening and closing of the business
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Streamlined operations by introducing efficient scheduling software, optimizing staff hours and reducing labor costs.
- Increased caf�� revenue through strategic marketing campaigns that highlighted unique offerings and promotions.
- Developed education programs for team members.
- Kitchen/Beverage changes (menus)
- Functions/Events
- Office Management (banking etc)
- Social Media (Facebook, Instagram etc)
- Staff rosters - up to 15 staff
- Achieving budgets & KPI’s
- Staff management (hiring etc)
- Stock takes and ordering
Venue Manager
Foundation Bar & Kitchen
04.2023 - 12.2023
- Opening and Closing the business and Cashups
- Developed education programs for team members.
- Developed new menu items and drink options.
- Functions/Events
- Social Media
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations/Bar Manager
The Blacksmith Eatery and Bar & Edinburgh Street
06.2014 - 02.2023
- Possessed extensive knowledge of gaming machine operations.
- Managed daily cash ups efficiently.
- Coordinated scheduling for a team of 20 members.
- Ensured budget targets were achieved efficiently.
- Developed education programs for team members.
- Developed new menu items and drink options.
- Handled administrative duties efficiently.
- Coordinated promotional efforts across multiple platforms.
- Analyzed P&L to optimize financial performance.
- Recruited new personnel.
- Handled stock orders efficiently.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed high-volume orders during peak hours, ensuring prompt delivery of quality beverages to customers.
- Developed seasonal drink menus, incorporating fresh ingredients and trending flavors to attract new clientele.
- Provided exceptional customer service, addressing any concerns or complaints promptly while maintaining a professional demeanor.
- Focused on continuous learning opportunities within the industry – attended mixology workshops and seminars – resulting in refined skills applied at work.
- Assisted in staff training sessions, sharing expertise in mixology techniques and product knowledge to improve overall team performance.
- Trained restaurant staff on new menu items, ensuring seamless implementation and ongoing success.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Participated in training sessions to enhance skills and knowledge.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
High School Diploma -
Rose Hill College
Papakura, NZSkills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Cost controls
- Health and safety regulations
- Event planning and management
- Facility oversight
- Health and safety compliance
- Crowd control
- Staff supervision
- Staff training/development
Certification
General Managers Certificate
LCQ Certificate
Timeline
Cafe Manager
Jam Cafe
12.2023 - Current
Venue Manager
Foundation Bar & Kitchen
04.2023 - 12.2023
Operations/Bar Manager
The Blacksmith Eatery and Bar & Edinburgh Street
06.2014 - 02.2023
General Managers Certificate
LCQ Certificate
High School Diploma -
Rose Hill College
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