Rachel Dunn
Auckland,Otahuhu
Summary
I am a team player and a people's person. My strength lies in creating relationships and strengthening them. I can see where creating and building a relationship with another organisation or business can help support the objectives of any role I am employed in. I have an understanding of people whether it is a CEO of a company/organisation or someone living on the streets. With over 20 years' experience in Customer Services type roles, I understand people and how to give excellent service. I have spent over 10 years as a Property Manager and have a good knowledge of property and tenancy law. I love working with people and enjoy making them feel like they've been heard and responded to. I am task orientated, a multi tasker, and am very efficient and organised. I am not a sit and wait person. I like to get up and support someone who is busy or find something to do. My passion is community development and helping to empower and connect people. I enjoy working as part of a team but am just as happy working autonomously. I am also successful at managing multiple priorities with a positive attitude. I am always willing to take on anything handed to me with a smile on my face.
Overview
12
12
years of professional experience
Work History
Team Leader
South Auckland Family Refuge
07.2023 - Current
- Managed a team of five team members including four advocates and one overnight supervisor.
- Managed a site of 23 units with 23 families of women and children to support them in any way they needed including finding long term accomodation.
- Advocacy with schools, Police, Oranga Tamariki, legal support and court system where required.
- Reporting to our National Office, MSD and HUD on a monthly basis.
- Developing relationships with local support agencies and businesses to support the needs of our clients and speak about the service we offer within our community.
- Built strong relationships with clients through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their .
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members.
- Monitored time and attendance.
RELATIONSHIPS MANAGER
Lifewise
08.2021 - 06.2023
- Relationships Management (internal and external Stakeholders) alongside corporate relationships and businesses in support of Lifewise
- Relationships Management of major donors and possible bequest relationships
- Thanking major donors alongside meeting with them to give them updates about the organisation and invite to upcoming events
- Collection of whanau stories from within our services for use in accountability reporting (Grants), media, social media and website use (Communications Manager) and fundraising campaigns (Fundraising Manager)
- Brand management - rebranding of Rotorua (Lifewise Ki Te Arawa) designing of logo, collateral and signage
- Signage for our Vincent St office, Merge cafe and Health and Disability's
- Understanding of accountability reporting
- Helped to provide case studies to support the reports
- Collected information needed from Grant Specialist from various service managers
- Managed and established relationships between a siloed organisation.
HOUSING SPECIALIST- HOUSING FIRST PROGRAMME
Airedale Property Trust
01.2020 - 01.2021
- Matching newly assigned client through BOS
- Completing all the correct paperwork- including Tenancy Agreements and bond forms
- Managing the tenant in the property including attending to any repairs and maintenance, doing regular inspections issuing breaches, applying to tenancy tribunal if necessary or attempting to relinquish their tenancy Working alongside and in conjunction with the tenant/clients key worker
- Managing relationships with building managers and property managers Managing both social and practical issues in relation to the tenancy.
PROPERTY MANAGER
Ray White Kingsland - The Locals
01.2012 - 01.2020
- Management of both the tenant and landlord relationship
- Business development
- Meeting and selling our service to potential landlords
- Negotiating of terms and fees
- Letting out of all available properties including advertising and photos
- Negotiating with potential tenants alongside the signing of documents
- Ensuring properties were up to standard with various tenancy law changes
- Keeping up to date on tenancy law changes and requirements including Healthy Homes
- Issuing breaches if and when required
- Inspecting properties on a quarterly basis plus ingoing and outgoing inspections
- Identifying possible maintenance issues
- Liasing between the owner and engaging various tradespeople and overseeing the maintenance
- Managing the finances for the properties in regards to bills coming in on the properties
- Managing a portfolio of 90 properties
- Working in both a team setting and autonomously.
Skills
- Relationship building
- Business Development
- Property Management
- Stakeholder engagement
- Managing multiple stakeholders
- Teamwork and Collaboration
- People Management
References
Provided upon request.
Timeline
Team Leader
South Auckland Family Refuge
07.2023 - Current
RELATIONSHIPS MANAGER
Lifewise
08.2021 - 06.2023
HOUSING SPECIALIST- HOUSING FIRST PROGRAMME
Airedale Property Trust
01.2020 - 01.2021
PROPERTY MANAGER
Ray White Kingsland - The Locals
01.2012 - 01.2020
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