Rachel Flay
New Plymouth,TKI
Summary
Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
8
8
years of professional experience
Work History
Cafe Owner
Little Fed Cafe
Westown, New Plymouth
03.2024 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Maintained financial records for the cafe, such as sales figures and profits and losses.
- Oversaw food preparation, production and presentation according to quality standards.
- Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
- Resolved customer complaints quickly and efficiently using problem-solving skills.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cafe Manager
Tawa Glenn CAfe
Lepperton, Taranaki
09.2016 - 03.2018
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Coached staff on strategies to enhance performance and improve customer relations.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Monitored food quality regularly to ensure it was up to required standards.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Inspected dining and serving areas for cleanliness and proper setup.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Education
6 Form - +
New Plymouth Girls High School
New Plymouth, NZSkills
- Customer retention strategies
- POS system operation
- Menu pricing
- Menu development
- Food safety
- Health and safety compliance
- Social media marketing
- Employee scheduling
- Social media control
- Customer relations
- Sales management
- Hiring and staffing
Timeline
Cafe Owner
Little Fed Cafe
03.2024 - Current
Cafe Manager
Tawa Glenn CAfe
09.2016 - 03.2018
6 Form - +
New Plymouth Girls High School
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