Rachel Geen
Albany,Auckland
Summary
Organized and dependable candidate consistently demonstrating effective management of multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to team success and meet collective goals. Strong organizational skills and unwavering work ethic make me a hardworking and passionate job seeker ready to make a significant impact in helping the team achieve the company\'s objectives.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Dental Boutique
03.2024 - Current
- Front reception duties, managing appointments and greeting patients
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Advice around treatments available in the clinic
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Order processing for clinic
- Invoices, outstanding payments and cash handling
Diabetes Products Care
Pharmaco NZ
11.2020 - 05.2024
- Inbound calls, providing information around products and product care
- Customer resolutions
- Product support to clinicians
- Participated in administration and documentation.
- Taking up to 50 calls per day regarding product technical advice, complaints and safety calls
- Assisted and responded to emails in a timely manner.
- Processed orders and maintained stock levels
- Data entry
- Support with diabetes app for android/apple
- Product use information
- Health funding product info
- Processing refunds
- Product and app support to clinical staff using our products
Scheduling Coordinator
Royal District Nursing Service New Zealand
09.2018 - 12.2020
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Scheduling staff to ideal patients
- High volume inbound calls
- Information around funding for health care
Scheduling Coordinator
Bolton Clarke
11.2017 - 08.2018
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Communicated with patients, ensuring that medical information was kept private.
Insurance Claims Specialist
IAG Insurance
08.2015 - 11.2017
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Customer Service Representative
National Tiles
02.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Face to face customer service
Education
Ncea Level 1 And 2 -
Carmel College
Milford, AUKSkills
- Patient Recording
- Patient Data Management Systems
- Prevention Strategies
- Specialist Procedures
- Compassion around patient illness
- Reception and admin
- Data entry
- Invoices
- Customer care
- Product support
- Inbound calls
Timeline
Patient Coordinator
Dental Boutique
03.2024 - Current
Diabetes Products Care
Pharmaco NZ
11.2020 - 05.2024
Scheduling Coordinator
Royal District Nursing Service New Zealand
09.2018 - 12.2020
Scheduling Coordinator
Bolton Clarke
11.2017 - 08.2018
Insurance Claims Specialist
IAG Insurance
08.2015 - 11.2017
Customer Service Representative
National Tiles
02.2015 - 04.2017
Ncea Level 1 And 2 -
Carmel College