Rachel Graumans
PALMERSTON NORTH
Summary
I recently completed a Bachelor of Arts in Psychology at Massey University (November 2024) and am set to officially graduate in April 2025. I currently work part-time at Foursquare Hokowhitu and will be relocating to Wellington in January 2025 to begin postgraduate studies in health psychology.
I am passionate about supporting individuals in achieving their goals, with a particular interest in the health sector and assisting people in navigating health systems and social environments. My long-term goal is to broaden my impact by pursuing a Master of Applied Social Work after completing my postgraduate studies. I am seeking a role that aligns with my academic commitments and allows me to gain valuable experience relevant to my career aspirations.
Overview
16
16
years of professional experience
Work History
Checkout Assistant
Hokowhitu FourSqaure
01.2022 - Current
- Trained new employees in checkout procedures and best practices for excellent customer service.
- Balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organised merchandise
- Assisted customers with returns, refunds, and resolving transaction issues.
- Food handling and food safety
- Involved myself in multiple community fundraisers
Hair Care Assistant
Hairworks Extra
04.2021 - 08.2021
- Serving customers, barcoding, organizing stock,
- Retaining new information about salon professional products, and applying to my sales
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process booking requests, transfer calls, or relay messages to appropriate personnel.
Barista
MOJO Coffee
10.2020 - 02.2021
- Cash handling
- Collaborated with team members to deliver timely and accurate orders during peak hours within an high traffic location.
- Cleaned counters, machines, utensils, and seating areas daily.
Waitress/Receptionist
The Rutland Arms Inn Hotel And Bar
01.2019 - 12.2020
- Serving customers
- Trained barista
- Cleaning duties and organizing stock,
- Severed alcohol, and ensures alcoholic beverage regulation
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
Crew Trainer/Barista Trainer
Liffiton Street Mcdonalds
12.2017 - 01.2019
- Cash handling
- Kitchen trained; cooking and preparing food, food safety etc.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained new employees in groups and in one-on-one scenarios.
Shop Assistant
Wanganui Hospice
03.2015 - 04.2015
- Cleaning location
- Stock take, organizing stock and price tagging
Pet Shop Assistant
Anamania Pet Shop
01.2009 - 01.2010
- Customer service, cleaning animal cages, feeding animals, organizing stock and general cleaning duties
Education
Bachelor of Arts - Psychology
Massey University
Palmerston North, NZ04.2025
High School Diploma -
Whanganui Girls College
Whanganui01.2017
New Zealand Certificate in Food And Beverage Service - Level 3
NCEA
Skills
- Reliable
- Motivated
- Honest
- Social skills
- Team-building skills
- Ability to work under pressure
- Can be an Independent worker
- Initiative
- Compassionate attitude
- Good listener
- Confidence
References
James Crawshaw, Owner of Hokowhitu Four Square
- Email: James.crawshaw@4sq.co.nz
- Phone: 0275171224
Miller Johns, Manager at Hokowhitu Four Square
- Email: milj313@gmail.com
- Phone: 0272359860
Aroha Rangu Millar Lloyd, Former Maitre D’ of the Rutland Arms
- Email: a.lloydd@gmail.com
- Phone: 021967238
- Hannah Dacillo, Character Reference, Registered Nurse (187294) Manawatu Mental Health & Addictions Locality Service Uru Rauhi, Mental Health & Addiction Services MidCentral District
- Email: Hannah.Rankin@midcentraldhb.govt.nz
- Phone : 06 350 8184
Activities
- Creative activities: art, dance, photography, singing
- Events committee member for Takaro AFC
- Photography
- Design work for social media
- Volunteering for events
- Fundraising for Mental Health Foundation of New Zealand, 09/01/22, $1000, 7 out of 3,165 people who fundraised
Timeline
Checkout Assistant
Hokowhitu FourSqaure
01.2022 - Current
Hair Care Assistant
Hairworks Extra
04.2021 - 08.2021
Barista
MOJO Coffee
10.2020 - 02.2021
Waitress/Receptionist
The Rutland Arms Inn Hotel And Bar
01.2019 - 12.2020
Crew Trainer/Barista Trainer
Liffiton Street Mcdonalds
12.2017 - 01.2019
Shop Assistant
Wanganui Hospice
03.2015 - 04.2015
Pet Shop Assistant
Anamania Pet Shop
01.2009 - 01.2010
Bachelor of Arts - Psychology
Massey University
High School Diploma -
Whanganui Girls College
New Zealand Certificate in Food And Beverage Service - Level 3
NCEA
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