- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gym Workouts
- Reading
- Crafting and DIY Projects
- Car Racing
- Grandchildren
Rachel Hemi
WGTN
Summary
Dynamic Director at MMS Group with a proven track record in operations management and employee development. Enhanced internal controls and streamlined processes, resulting in increased revenue. Skilled in contract negotiation and customer service, fostering strong relationships while effectively managing payroll for over 100 employees. Committed to driving organizational success through innovative solutions.
Overview
25
25
years of professional experience
Work History
Director
MMS Group
01.2000 - 02.2025
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Negotiated favourable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Calculated payroll deductions by accurately using d MYOB and Smartly processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed payroll data entry and processing for over 100 employees to comply with predetermined company guidelines.
Education
High School Diploma -
Parkway College
Wainuiomata12.1990
Skills
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Employee development
- Staff management
- Goal setting
- Issues resolution
- Financial management
- Facilities management
- Human resources management
- Financial planning
- Time management
- Multitasking and organization
- Customer service
Accomplishments
- Supervised team of 105 staff members.
- Achieved cost reductions by introducing software for different tasks to minimise downtime.
Interests
Timeline
Director
MMS Group
01.2000 - 02.2025
High School Diploma -
Parkway College
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