Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Hubbard

Auckland,AUK

Summary

Passionate employee with a proven track record in customer satisfaction and team collaboration, notably at One NZ. I have an empathetic and customer focused approach to enhance service quality and resolve issues, building strong relationships and assisting where necessary. Skilled in maintaining composure under pressure, open minded to learning new techniques in an ever changing industry. Experienced in fast-paced environments, achieving significant improvements in customer engagement and support. Experienced dealing with difficult customers on a day to day basis and manage to change the narrative to everyone being happy and satisfied in the end.

Experienced with relationship-building and driving sales growth through effective communication. Utilises persuasive techniques to foster customers trust and close deals. Track record of meeting my sales targets and contributing to team objectives. Pursues opportunities to learn new skills and contribute to group success.

Overview

5
5
years of professional experience

Work History

Sales Representative

One NZ
Silverdale, AUK
02.2024 - 02.2025
  • Enhanced customer satisfaction by addressing customers concerns and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during customer interactions.
  • Expanded sales through spending quality time with customers and relationship building. Tailored solutions for unique customer needs to boost customer satisfaction.

Hospitality Worker

Ringawera Bakery
Matakana, AUK
04.2020 - 05.2021
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Healthcare Worker

Geneva Healthcare
Warkworth, AUK
06.2021 - 12.2023
  • Provided consistent support to patients during difficult times, offering comfort and reassurance.
  • Maintained accurate and up-to-date patient records, facilitating effective communication among healthcare providers.
  • Utilized critical thinking skills during emergency situations, contributing significantly to successful outcomes under pressure.
  • Developed strong rapport with patients and families which built trust in the healthcare teams expertise.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

Education

Mahurangi College
Warkworth, AUK

Skills

  • Empathetic approach
  • Customer focus
  • Willingness to learn
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Calm under pressure

Timeline

Sales Representative

One NZ
02.2024 - 02.2025

Healthcare Worker

Geneva Healthcare
06.2021 - 12.2023

Hospitality Worker

Ringawera Bakery
04.2020 - 05.2021

Mahurangi College
Rachel Hubbard