Rachel Jaeger
Nelson
Summary
Dynamic professional with a proven track record at Pacific Radiology, adept at implementing electronic health records to enhance workflow efficiency. Known for strong analytical thinking and exceptional interpersonal communication, I excel in managing complex tasks while maintaining positive patient relationships and ensuring compliance with industry standards.
Overview
13
13
years of professional experience
Work History
Bookings Coordinator
Pacific Radiology
Nelson
06.2022 - Current
- Implemented new technologies such as electronic health records into existing systems in order to improve workflow processes.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Processed payments from patients and balanced cash drawer at the end of each shift.
- Entered insurance, demographics and health history into patient database.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Property Manager
Quinovic Property Management
Nelson
05.2021 - Current
- Looking after a large portfolio of Residential Rental Properties
- Customer enquiries, liaising between owners and tenants
- Good knowledge of the Residential Tenancies Act and Healthy Homes requirements
- Perform inspections and direct maintenance as needed
- Oversee large remedial work on properties
- Assess applications, data entry and sending reports
Medical Administrator/ Receptionist
Nelson Family Medicine
Nelson
06.2021 - 02.2022
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
Paralegal
Craddock Murray Neumann Lawyers
05.2020 - 09.2020
- Case planning, development and management
- Preparing court documents on behalf of solicitors
- Taking enquiries and drafting correspondence
- Legal research, fact gathering and information retrieval
- Analysing and summarising documents
- Lexus affinity practice management software
- Managed a caseload of 500 files
- Obtained knowledge in Debt and Insolvency
- Assisted with marketing and research opportunities for the firm
Coordinator (Fitness)
The Nursing Council of New Zealand
09.2019 - 02.2020
- Company Overview: The Nursing Council of New Zealand is the regulatory authority for nurses
- Case management of Competence and Court Convictions
- Organising and preparing for professional conduct committees and tribunal reviews
- Liaising with local courts to obtain documents
- Review documentation and writing preliminary reports
- Organise medical referrals
- Take enquiries and provide advice to employers and nurses
- The Nursing Council of New Zealand is the regulatory authority for nurses
- Preparing and attending tribunal hearings
Immigration/Legal Administrator
Ernst & Young NZ, EY
02.2018 - 01.2019
- Company Overview: Immigration team provides immigration assistance to internal staff as well as clients
- Case management and filing
- Creating and updating record management systems
- Taking enquiries and drafting correspondence
- Providing advice around Immigration policies and drafting applications
- Immigration team provides immigration assistance to internal staff as well as clients
- Implementing new policies and procedures
- Provide training around current Immigration Policies
Immigration Officer
Immigration New Zealand
01.2017 - 02.2018
- Company Overview: Immigration New Zealand is the largest regulatory body in New Zealand, they provide the legal framework for operational decision making, risk and compliance and policy decisions
- Assessing all temporary entry visas
- Case management
- Provide oversight, advice and training
- Undertake employment and site visits on behalf of Immigration New Zealand
- Make assessments in accordance with current employment law and immigration law
- Working on high risk applications
- Working with compliance and fraud in investigations
- Immigration New Zealand is the largest regulatory body in New Zealand, they provide the legal framework for operational decision making, risk and compliance and policy decisions
- Created the Standard Operating Procedure for False and Misleading information in the assessment of temporary entry visas
- Have my interpretation of legislation reviewed by the Ombudsman who agreed with my interpretation and this is now used as the standard for false and misleading information
- Provide training and oversight to junior staff in employment law, high risk applications, interpretation of law and risk analysis
Identity Resolver
Immigration New Zealand
05.2016 - 12.2016
- Company Overview: Ministry of Business Innovation and Employment, High volume biometric assessments
- Identity decisions
- Risk assessment
- Liaising with risk and compliance to assist in identity decisions
- Ministry of Business Innovation and Employment, High volume biometric assessments
- Assisted in creating the Standard Operating Procedures for Identity Resolution
- Train junior employees
Booking Co-ordinator
Armstrong Motor Group
03.2012 - 04.2013
Education
Bachelor of Arts - Psychology
Massey University
Wellington, NZ01.2016
Skills
- Microsoft Word
- Customer relationship management
- Attention to detail
- Analytical thinking
- Interpersonal communication
- Time management
- Empathetic
- Personable
- Reliable
- Data entry
- Strong organization
Hobbies and Interests
- Health and fitness
- Reading
- True crime podcasts
- Hiking
- Cooking
References
References Referees available upon request.
Timeline
Bookings Coordinator
Pacific Radiology
06.2022 - Current
Medical Administrator/ Receptionist
Nelson Family Medicine
06.2021 - 02.2022
Property Manager
Quinovic Property Management
05.2021 - Current
Paralegal
Craddock Murray Neumann Lawyers
05.2020 - 09.2020
Coordinator (Fitness)
The Nursing Council of New Zealand
09.2019 - 02.2020
Immigration/Legal Administrator
Ernst & Young NZ, EY
02.2018 - 01.2019
Immigration Officer
Immigration New Zealand
01.2017 - 02.2018
Identity Resolver
Immigration New Zealand
05.2016 - 12.2016
Booking Co-ordinator
Armstrong Motor Group
03.2012 - 04.2013
Bachelor of Arts - Psychology
Massey University
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