Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Rachel Mackay

Ōtāne,,Central Hawke's Bay

Summary

Update to fit each role I'm applying for

Overview

15
15
years of professional experience

Work History

Operations Manager

The Development Hub Ltd
, Hastings
05.2024 - Current
  • Implemented process improvements to increase operational efficiency.
  • Optimised CRM setup and trained staff on CRM usage and best practices to increase accuracy and efficiency and to reduce significant levels of frustration amongst staff
  • Managed staffing needs through recruitment, selection, onboarding, training and disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed substantial restructuring processes across the organisation in response to contract alterations. Ensured clear communication, that staff felt supported, and that remaining contract obligations were still completed to a high standard.
  • Prioritised and organised tasks to efficiently accomplish service goals.
  • Facilitated group and one-on-one sessions with Job Seekers on a wide range of topics

Director Aotearoa NZ & Australia

Mind Of My Own
03.2022 - 04.2024
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Developed strategic plans to increase sales, brand recognition, and tailor the Mind Of My Own products for the unique context of Australia and New Zealand markets.
  • Increased sales and the profile of the business in both countries
  • Supported existing customers to increase usage and get the most out of the products

Managing Director

Lift the Load
, Hawke's Bay
03.2019 - 04.2021

Part-time, while also working for Open Home Foundation - see below.

Provided a range of consulting and development services for non-profits and small businesses, including:

  • Domain and website hosting.
  • Microsoft 365 tenant setup and administration.
  • Website creation, hosting, and development using WordPress.
  • Providing setup and education on using Microsoft Teams and other Microsoft 365 tools.
  • Custom development to meet customer needs using tools such as SharePoint Online, Power Automate, and Excel Pivot Tables.

Manager

Pleroma Social Services
01.2015 - 06.2017

Part-time, while also working for Open Home Foundation - see below

  • Coached, mentored, and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Conducted quality, timely performance feedback, and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Guided the organisation through the process of merging with a larger organisation

Policies and Systems Developer + Other Roles

Open Home Foundation
03.2013 - 03.2022
  • Worked with other senior staff members to develop a Quality Improvement framework for the organisation
  • Reviewed and updated the organisatons's policies to ensure they aligned with contractual requirements and the realities of front-line practice.
  • Reviewed and streamlined the organisation's various IT systems to support and simplify the administrative work of all members of the organisation.
  • Designed, built and managed a large internal intranet in Sharepoint 2013
  • Researched best practice nationally and internationally and developed a set of recommendations for enhancing OHF's services, the majority of which were then implemented.

Practice Manager

Open Home Foundation
07.2010 - 03.2013
  • Oversaw all aspects of day-to-day practice operation.
  • Provided training, leadership and guidance to the social work team in order to meet goals and objectives, and ensure the safety of the tamariki, rangatahi and whānau we cared for
  • Ensured compliance with all legislative and contractual requirements
  • Worked closely with Regional and National Leadership to ensure alignment of practice with National standards
  • Built and maintained strong relationships with community partners
  • Addressed issues of performance, and interpersonal conflict as needed
  • Ensured that all programs were appropriately resourced while staying within budget constraints
  • Supported and encouraged staff to continue to upskill including completing additional qualifications.

Education

Bachelor of Social Work 1st Class Honours -

Massey Univeristy
Palmerston North
05-1999

Skills

  • Update to fit each role I'm applying for

Accomplishments

  • Vodafone Foundation World Of Difference Award 2013

References

References available upon request.

Timeline

Operations Manager

The Development Hub Ltd
05.2024 - Current

Director Aotearoa NZ & Australia

Mind Of My Own
03.2022 - 04.2024

Managing Director

Lift the Load
03.2019 - 04.2021

Manager

Pleroma Social Services
01.2015 - 06.2017

Policies and Systems Developer + Other Roles

Open Home Foundation
03.2013 - 03.2022

Practice Manager

Open Home Foundation
07.2010 - 03.2013

Bachelor of Social Work 1st Class Honours -

Massey Univeristy
Rachel Mackay