Rachel Maher
Melbourne, VIC,Wyndham Vale
Summary
Committed and hardworking with many years of experience in a wide range of roles. Polite and professional and can provide excellent references.
Most recent employment was with Cafe Telephonique as a store front supervisor and Sales assistant at Magazine Designer clothing store. I have also run my own nail tech business on the side successfully for the past 4 years and plan to continue my work in melbourne.
Have management, Account reconciliation, Inwards goods and Supervisor skills.
Located in Wyndham Vale, Melbourne, VIC
Overview
9
9
years of professional experience
Work History
Supervisor - Catering
Cafe Telephonique
01.2024 - 09.2024
- Collaborated with sales team to create customized menu options for diverse clientele, ensuring repeat business.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Incorporated innovative culinary trends into menus, keeping offerings fresh and appealing to discerning clients.
- Reduced food waste with proper portion control and careful inventory management.
Clothing Sales Assistant
Magazine Designer Clothing NZ
01.2024 - 09.2024
- Demonstrated excellent multitasking skills during busy periods while maintaining a high level of customer service at all times.
- Conducted regular inventory audits to minimize shrinkage rates and maintain accurate stock records.
- Assisted in maintaining a well-stocked and visually appealing store, resulting in higher sales.
- Handled returns and exchanges efficiently, maintaining a positive relationship with customers.
Nail Technician
Self Employed Services
04.2021 - 09.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Handled day-to-day accounting processes.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Boosted salon revenue through upselling additional services and retail products to clients.
- Improved store efficiency by streamlining retail operations processes and procedures.
Management Service Provider
Bachcare NZ, Manawatu District
02.2022 - 04.2023
- Helped clients with booking services, ensuring high levels of satisfaction.
- Trained cleaners on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Developed strong relationships with guests, fostering trust and loyalty through consistent communication and followup.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord- holiday guest relationships, ensuring clear communication and prompt resolution of any disputes.
- Investigated and resolved any tenant complaints.
- Maintained meticulous records of all property transactions.
Front Store Supervisor
Hammer Hardware
08.2018 - 03.2020
- Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
Cafe Barista
Waiouru Army Camp
11.2015 - 09.2017
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Education
Ruapehu College
Ohakune, NZToi Ohomai Institute of Technology
Taupo, NZSkills
Time Management
Verbal and written communication
Complex Problem-Solving
Customer Service
Teamwork and Collaboration
Training and mentoring
Goal-Oriented
Employee Motivation
Additional Information
Referances:
Magazine designer clothing Manager: Jan Bond - 0273147772
Cafe telephonique Kitchen Manager: Rakesh - 0223123741
Profesional References & Clients
Grace Marnoch - 0278210520
Jakob Hayes - 0226787046
Debra Turchie - 0223505175
Timeline
Supervisor - Catering
Cafe Telephonique
01.2024 - 09.2024
Clothing Sales Assistant
Magazine Designer Clothing NZ
01.2024 - 09.2024
Management Service Provider
Bachcare NZ, Manawatu District
02.2022 - 04.2023
Nail Technician
Self Employed Services
04.2021 - 09.2023
Front Store Supervisor
Hammer Hardware
08.2018 - 03.2020
Cafe Barista
Waiouru Army Camp
11.2015 - 09.2017
Ruapehu College
Toi Ohomai Institute of Technology
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