Rachel Mundell
Hamilton
Summary
Experienced Operations Administrator with a proven track record at Provida Freight Supply Chain Logistics, excelling in claims investigation and customer relationship management. Efficient at resolving logistical challenges and enhancing supplier satisfaction through effective communication and problem-solving skills. Committed to delivering results and improving operational efficiency.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Operations Administrator
Provida freight supply chain logistics
Hamilton
11.2021 - Current
- Managed daily operations and logistics coordination for freight shipments.
- Collaborated with team members to resolve logistical challenges and customer inquiries.
- Trained new staff on operational procedures and company policies effectively.
- Executed administrative tasks such as filing documents, ordering supplies.
- Investigated and evaluated claims to determine liability and damages.
- Assisted in the preparation of documents for claims processing.
- Promoted high Supplier satisfaction by resolving problems with knowledgeable and friendly service.
Telesales Representative
Provida Foods
Hamilton
01.2021 - 10.2021
- Engaged customers through effective communication and persuasive selling techniques.
- Managed customer inquiries and resolved issues promptly and professionally.
- Updated customer records in the database for accurate tracking and follow-up.
Electoral Officer
Electoral commision
Hamilton
10.2020 - 11.2020
- Interacted with voters and answered any questions they had to maintain a smooth voting process
- Counted ballots to prepare for the official reports of the election results
- Kept the reception area clean and interacted with all staff as they entered the workplace
Inventory and distribution
Waikato hospital
Hamilton
03.2020 - 09.2020
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
Customer Service Representative
Walt Disney World
Orlando
10.2018 - 10.2019
- Assisted guests with inquiries and provided information about park attractions.
- Engaged with guests to enhance their overall experience at the resort.
Education
Diploma - Tourism And Hospitality Management
New Zealand School of Tourism
01.2017 - 11.2019
Hamilton Girls High School
Hamilton , 3200Skills
- Claims investigation
- Administrative support
- Customer relationship management
- Supplier engagement
- Problem solving
- Effective communication
- Data entry accuracy
- Document management
- Delegation
- Customer service
References
References available upon request.
Timeline
Operations Administrator
Provida freight supply chain logistics
11.2021 - Current
Telesales Representative
Provida Foods
01.2021 - 10.2021
Electoral Officer
Electoral commision
10.2020 - 11.2020
Inventory and distribution
Waikato hospital
03.2020 - 09.2020
Customer Service Representative
Walt Disney World
10.2018 - 10.2019
Diploma - Tourism And Hospitality Management
New Zealand School of Tourism
01.2017 - 11.2019
Hamilton Girls High School