Experienced Project Manager and Customer Solutions Strategist with a track record of integrating customer experience, sales, project management, and marketing to deliver exceptional results. Known for nurturing team members, managing influential relationships, and innovative problem-solving.
Led the successful overhaul of the Customer Record Management system, reducing call handling time by 15%. Recognised with the ‘Support Services Award 2023’ for contributions to the project’s success.
Initiated a comprehensive review of the Customer Record Management system at Whakarongorau Aotearoa, implementing enhancements and supporting training initiatives. Managed technical sprints using Jira and engaged in ‘Mural’ retrospectives to enhance processes.
Effectively addressed the customer feedback backlog, reducing the response time to align with Health and Disability Guidelines.
Effectively addressed the customer feedback backlog, reducing the response time to align with Health and Disability Guidelines.
Led transformational projects resulting in a 20% increase in revenue and market share growth. Also improved the customer ordering process significantly.
Identified new market segments, adding $15 million to the bottom line. Winner of Baxter Marketer of the Year Australia and New Zealand 2016, ANZ Commercial Team of the Year, and International Commercial Team of the Year 2015
3-time winner of the Sales Champion Award. Surpassed targets by over 10% and achieved year-on-year growth in key customer accounts.
KA MAU TE WEHI/AWESOMENESS AWARDS -Support Services 2023
Whakarongorau Aotearoa
AHUREA TUAKIRI - Weaving Te Reo Māori into every day /2023
MARKETER OF THE YEAR
Baxter Healthcare / 2016
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2009
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2007
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2005
ASTRA ZENECA: SALES INNOVATION AWARD
Astra Zeneca NZ / 2003