Rachel Murphy
Auckland
Summary
Experienced Project Manager and Customer Solutions Strategist with a track record of integrating customer experience, sales, project management, and marketing to deliver exceptional results. Known for nurturing team members, managing influential relationships, and innovative problem-solving.
Overview
20
20
years of professional experience
Work History
Senior Project Manager- Kaiwhakahaere Kaupapa Hangarau
Whakarongorau Aotearoa
Contract, Auckland
07.2023 - Current
Led the successful overhaul of the Customer Record Management system, reducing call handling time by 15%. Recognised with the ‘Support Services Award 2023’ for contributions to the project’s success.
Technical Project manager
Valentia Technologies NZ (Independent Contractor)
Contract, Auckland
07.2022 - 06.2023
Initiated a comprehensive review of the Customer Record Management system at Whakarongorau Aotearoa, implementing enhancements and supporting training initiatives. Managed technical sprints using Jira and engaged in ‘Mural’ retrospectives to enhance processes.
Quality Assurance Specialist-Audit
Whakarongorau Aotearoa
Contract, Auckland
08.2021 - 06.2022
Effectively addressed the customer feedback backlog, reducing the response time to align with Health and Disability Guidelines.
Quality Assurance Specialist- Feedback
Whakarongorau Aotearoa:
Contract, Auckland
07.2021 - 08.2021
Effectively addressed the customer feedback backlog, reducing the response time to align with Health and Disability Guidelines.
Customer Experience Lead
Baxter Healthcare Ltd
04.2004 - 10.2020
Led transformational projects resulting in a 20% increase in revenue and market share growth. Also improved the customer ordering process significantly.
Senior Product Manager
Baxter Healthcare
01.2012 - 03.2018
Identified new market segments, adding $15 million to the bottom line. Winner of Baxter Marketer of the Year Australia and New Zealand 2016, ANZ Commercial Team of the Year, and International Commercial Team of the Year 2015
Senior Sales Specialist
Baxter Healthcare Ltd
04.2004 - 12.2011
3-time winner of the Sales Champion Award. Surpassed targets by over 10% and achieved year-on-year growth in key customer accounts.
Education
Bachelor of Science - Bachelor of Consumer And Applied Science
UNIVERSITY OF OTAGO
DunedinSkills
- Project management
- Project planning
- Scope management
- Client relationship management
- Cost control
- Creative thinking
- Cross functional communication
- Stakeholder relations
- Relationship building
- Training and mentoring
Accomplishments
KA MAU TE WEHI/AWESOMENESS AWARDS -Support Services 2023
Whakarongorau Aotearoa
AHUREA TUAKIRI - Weaving Te Reo Māori into every day /2023
MARKETER OF THE YEAR
Baxter Healthcare / 2016
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2009
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2007
BAXTER EXCELLENCE AWARD: SALES CHAMPION
Baxter Healthcare / 2005
ASTRA ZENECA: SALES INNOVATION AWARD
Astra Zeneca NZ / 2003
References
Available on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- MINI MBA IN MARKETING (Full Immersion, 2012)Facilitator: Mark Ritson Location: Singapore
- MINI MBA IN MARKETING (Advanced Class, 2015)Facilitator: Mark Ritson Location: Sydney
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balancePersonal development programsFlexible work hoursHealthcare benefitsTimeline
Senior Project Manager- Kaiwhakahaere Kaupapa Hangarau
Whakarongorau Aotearoa
07.2023 - Current
Technical Project manager
Valentia Technologies NZ (Independent Contractor)
07.2022 - 06.2023
Quality Assurance Specialist-Audit
Whakarongorau Aotearoa
08.2021 - 06.2022
Quality Assurance Specialist- Feedback
Whakarongorau Aotearoa:
07.2021 - 08.2021
Senior Product Manager
Baxter Healthcare
01.2012 - 03.2018
Customer Experience Lead
Baxter Healthcare Ltd
04.2004 - 10.2020
Senior Sales Specialist
Baxter Healthcare Ltd
04.2004 - 12.2011
Bachelor of Science - Bachelor of Consumer And Applied Science
UNIVERSITY OF OTAGO
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