Rachel Salisbury
Surfdale,AUK
Summary
I am an enthusiastic, bright and hard working person who enjoys working in a team environment. My previous experience has taught me a lot about what it takes to provide excellent communication and service. I have the skills to deal with difficult situations kindly, patiently and professionally. In my employment I have always taken on new challenges and strived to succeed. I am seeking further opportunities to make use of my key skill and abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Center Coordinator
Tots on the Rock Waiheke Island
Oneroa, Auckland
08.2014 - Current
- Supporting management and staff to ensure the smooth operation of the center.
- Planning the floor on a duty roster system to ensure staff ratio's meet compliance.
- Administration ensuring all documentation of forms are completed in a timely and orderly fashion.
- Liaise with new families to arrange induction and transition visit and provide support and facilitate this process.
- Contribute to a learning environment that is compliant and that promotes trust, respect and cooperation and working with families and teachers to ensure the wellbeing and needs of the children are being met.
- Checking email correspondence and ensuring communication strategies are maintained professionally in a timely manner.
- Managing clients documents portals.
- Check daily hazards to identify any potential hazards that need to be addressed and arrange relevant maintenance if required.
- Coordinating and administrating health and safety procedures including emergency evacuations and fire drills.
- Working in collaboration with the teaching team to implement out of center excursions, including permission forms RAMs etc are well are documented as per licensing criteria and center policy.
Cellar Door
Man O'War Vineyards
Orapiu, Auckland
10.2011 - 02.2014
- Dealing and handling of bookings.
- Sommelier - taking customers through the tasting notes of wine, along with sales and service.
- Rosters and allocating duties to staff.
- POS system - inputting stock, payments, receipts, cash handling and end of day reconciliation.
- Stock taking.
- Staff training coordinator.
- Vineyard assistant, helping to maintain the vineyard throughout the different seasons.
Retail Assistant
The Barn Super Liquor
Ostend, Auckland
09.2009 - 09.2011
- Cash handling.
- Customer service.
- Coordinating deliveries.
- Inward stock retrieval and maintenance.
- Ordering stock.
- Staff training.
- Shift supervision.
Manager
The Beachfront Bar and Cafe
Onetangi , Auckland
09.2008 - 09.2009
- Corporate entertainment.
- Rosters.
- Staff training.
- Monthly stock take.
- Daily running of cafe and bar.
- Menu design.
- Promoter of complex.
Operations Manager
Waiheke Island Resort
Palm Beach , Auckland
10.2007 - 12.2008
- Customer service / client check in / reception.
- Client data base service.
- Daily banking.
- Daily admin.
- Rosters.
- Stock take / orders / stock transfers.
- POS systems.
- Liaising with conference and wedding coordinators.
- Staff training (HSI)
- Running of restaurant, bar and conference rooms.
Education
PGA Diploma - Golf
Belfry Golf Academy
Belfry UK02-2005
High School Diploma -
Helsby High School
Cheshire UK07-1996
Skills
- High level attention to detail with strong initiative and problem solving
- Strong organization skills and a pro-active approach to building a great rapport with colleagues and clients
- Effective time management skills and the ability to work under pressure
- Excellent written and oral communication skills
- An overall eye for for detail and being able to see the big picture and make decisions to keep the flow of the day running
- Successively and efficiently able to use a computer, associated programs and filling systems
- The willing to achieve customer service excellence
- Knowledge and compliance with first aid
- High level of management and operational skills
Certification
- Certificate in first aid.
- PGA Diploma.
- HIS: customer service and food hygiene.
- GNVQ: leisure and tourism.
- '0' Levels: math, english, art and design, french, technology and science.
References
References available upon request.
Timeline
Center Coordinator
Tots on the Rock Waiheke Island
08.2014 - Current
Cellar Door
Man O'War Vineyards
10.2011 - 02.2014
Retail Assistant
The Barn Super Liquor
09.2009 - 09.2011
Manager
The Beachfront Bar and Cafe
09.2008 - 09.2009
Operations Manager
Waiheke Island Resort
10.2007 - 12.2008
PGA Diploma - Golf
Belfry Golf Academy
High School Diploma -
Helsby High School
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