Rachel Simpson
Sydney,NSW
Summary
Motivated and energetic individual who has been at the forefront of customer service for 18+ years.
Experience in high levels of communication, my hard working ethic shows a lot trust and responsibility.
Having a successful business in fitness I am honest, reliable and one to follow all policies and procedures to all companies and organisations I come across.
Flexible with my ability to adapt to challenges when they arise, my experience has allowed me to maintain my professionalism through all circumstances.
Overview
20
20
years of professional experience
Work History
Senior Personal Trainer
Virgin Active Australia
Sydney, NSW
11.2015 - 10.2024
- Motivated clients by providing encouragement and positive reinforcement throughout each session.
- Educated clients on proper form and technique during workouts to ensure safety and effectiveness.
- Organized multiple classes at once utilizing effective time management skills.
- Developed individualized workout plans based on client goals, capabilities and medical history.
- Participated in continuing education courses related to personal training techniques.
- Provided leadership by example when interacting with staff members or participating in team meetings.
- Performed one-on-one and group personal training sessions with clients to improve their overall fitness levels.
- Participated in multiple programs to provide health education, wellness and fitness program development to clients and follow work colleagues.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Provided excellent customer service to ensure client satisfaction.
- Implemented personalised training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Participate in recruitment and interview processes
Customer Relationship Consultant
Virgin Active Australia
Sydney , NSW
08.2014 - 11.2015
- Developed relationships with customers through proactive communication, follow-up, and problem resolution.
- Performed root cause analysis when necessary to identify underlying problems causing dissatisfaction among customers.
- Drove new promotional campaigns targeting new clients aimed at increasing revenue generation.
- Advised customers on products and services best suited to their needs through effective questioning techniques.
- Participated in team meetings to discuss challenges faced in dealing with difficult customers.
- Identified potential business opportunities from incoming calls or emails from customers.
- Plan daily KPIs to hit monthly targets to generate business.
Retail Sales Associate
Vodafone Hutchison Australia
Sydney International Airport, NSW
04.2010 - 05.2014
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Assisted customers with finding the right product for their needs.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
McCafé Coordinator
McDonald’s
Sydney , NSW
04.2009 - 05.2010
- Organized team events to promote a positive work environment.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
Shift Supervisor
Kentucky Fried Chicken
Auckland, NSW
02.2005 - 02.2009
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
First Aid Certificate
CBD College, SydneyCPR Certificate
CBD College, SydneyCertificate 3 & 4 - Fitness
Australia Institute of Fitness
Sydney11-2014
Skills
- Exercise program design
- Goal setting and planning
- Personal training techniques
- Motivational
- Leadership skills
- Group and individual instruction
- Time Management abilities
- Great communicator
Timeline
Senior Personal Trainer
Virgin Active Australia
11.2015 - 10.2024
Customer Relationship Consultant
Virgin Active Australia
08.2014 - 11.2015
Retail Sales Associate
Vodafone Hutchison Australia
04.2010 - 05.2014
McCafé Coordinator
McDonald’s
04.2009 - 05.2010
Shift Supervisor
Kentucky Fried Chicken
02.2005 - 02.2009
First Aid Certificate
CPR Certificate
Certificate 3 & 4 - Fitness
Australia Institute of Fitness