Rachel Simpson
Onehunga ,Auckland
Summary
Motivated and passionate active individual who has been at the success to guiding athletes, clients and colleagues to achieve both personal and team goals.
Former semi-professional athlete, trainer and mentor my experiences have allowed me to plan, deliver and execute programs for seasons to help maximise their performance to reach career highs and success.
Assisting clubs and companies team management in different parts of their own operations, has allowed me to see and be a driving force of their values and vision.
Ultimately, committed to creating inclusiveness to all, empowering sports and health education are my high attributes in life. My high energy desires team work, participation and a great sense of community belonging.
Overview
20
20
years of professional experience
Work History
Senior Personal Trainer
Virgin Active Australia
Sydney , Australia
11.2014 - 10.2024
- Educated clients on proper technique during workouts to ensure safety and effectiveness.
- motivated clients and members by providing encouragement and positive reinforcement throughout each session.
- Developed individual workout plans based on clients goals, capabilities and medical history.
- Participated in continuing in-house education courses and presentations
- Implemented personalised training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Help management align monthly KPI goals with personal trainer journey.
- Participate in recruitment and interview process.
Customer Relationship Consultant
Virgin Active Australia
Sydney, Australia
08.2014 - 10.2015
- Developed relationships with customers through proactive communication, follow-up, and problem resolution.
- Drove new promotional campaigns targeting new members aimed at increasing revenue generation.
- Performed activations regularly at cooperate companies health and well-being days with a pop up stand and demonstrate activeness with InBody Tracks.
- Plan daily KPI's to hit monthly targets to generate business.
- Advised customers on products and services best suited to their needs through effective questioning technique.
- Identified potential business opportunities from incoming calls, emails or walk ins from customers.
Retail Sales Assistant
Vodafone Hutchison Australia
Sydney International Airport, Australia
04.2010 - 07.2014
- Provided product information and answer customers questions and enquires.
- Organised product displays to attract customers to help promote sales.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product or their needs.
- Participated in staff meetings and training sessions to improve product knowledge and sales technique.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
McCafe Coordinator
McDonalds
Sydney, Australia
04.2009 - 05.2010
- Organised team event to promote a positive work environment.
- Maintained calendars for up and coming events, meeting and deadlines.
- Managed day to day operations in the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered supplies as needed
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and answered customer questions.
Shift Supervisor
KFC
Auckland, New Zealand
02.2005 - 02.2009
- Assigned tasks to team members based on their strengths and skill sets.
- Created work schedules for staff while adhering to labour laws and budget constraints.
- Ensured all safety and sanitation regulations are met throughout the shifts.
- Addressed any issues any issues that arose during the shift in a proactive matter.
- Completed opening and closing duties to facilitate business operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Education
Certificate 3 & 4 in Fitness
Australia Institute of Fitness
Sydney, Australia08-2014
Massage Therapy
Australian Institute of Fitness
Sydney, Australia04-2015
Level 1 Sports Trainer
Sports Medicine Australia
01-2023
ZUU Instructor
Sydney, Australia08-2018
First Aid Certificate
CBD College
SydneyCPR Certificate
CBD College
Sydney, AustraliaSkills
- Coaching and mentoring skills
- Goal setting and planning
- Strong work ethic
- Group and individual instruction
- Organisation and time management abilities
- Great communicator
- Excellent leadership skills
- Resilient
Coaching Experiences
- Wests Tigers U19's Tarsha Gale Strength and Conditioning Coach 11/2020 - 10/2022
- NSW U18's Māori Assistant Coach 2022
- Auckland Rugby League U19's Womens Head Coach 2025
Playing History
- Mounties Rugby League 2024
- Aotearoa New Zealand Māoris 2023
- South Sydney Rabbitohs 2023
- NSW Māoris 2022 - 2023
- Kiwi Ferns Extended Aussie Squad 2021
- Māori All Stars Extended Squad 2021
- Wests Tigers Rugby League 2019 - 2022
Timeline
Senior Personal Trainer
Virgin Active Australia
11.2014 - 10.2024
Customer Relationship Consultant
Virgin Active Australia
08.2014 - 10.2015
Retail Sales Assistant
Vodafone Hutchison Australia
04.2010 - 07.2014
McCafe Coordinator
McDonalds
04.2009 - 05.2010
Shift Supervisor
KFC
02.2005 - 02.2009
Certificate 3 & 4 in Fitness
Australia Institute of Fitness
Massage Therapy
Australian Institute of Fitness
Level 1 Sports Trainer
Sports Medicine Australia
ZUU Instructor
First Aid Certificate
CBD College
CPR Certificate
CBD College