Overview
Work History
Education
Skills
Accomplishments
hobbies
Timeline
Generic

Rachel Stephens

Overview

15
15
years of professional experience

Work History

Catlins Inn Bar and Bistro

Yvonne Evens
02.2022 - 04.2023
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.

Bakehouse Takeaways

Hiroki Nakajima
03.2019 - 02.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Worked with chef to prepare daily food specials and other supplies.
  • Cleaned and maintained work areas, equipment and utensils.
  • Trained new staff on food preparation and safety procedures.

Pest Control Solutions

Michelle Mowet
08.2018 - 11.2018
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Developed extensive knowledge of products and services to better assist customers.
  • Collaborated with marketing teams to develop and execute promotional strategies.

Oranga Tamariki Ministry for Children

Oranga Tamariki
06.2016 - 11.2018
  • Recruited and trained volunteers and staff in care of children and facility procedures.
  • Created and maintained safe and nurturing environment for children.
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.

Z Energy

Niki Hunter
04.2012 - 05.2012
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Promoted special offers and discounts to customers to maximize sales.
  • Followed safety protocols while working, avoiding accidents and injuries.

Beanos Bakery

Under New Management
01.2011 - 05.2011
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.

Fish an Chip Shop

Trash An Chris
01.2009 - 03.2010
  • Assisted food servers by taking food and beverage orders.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Defined clear targets and objectives and communicated to other team members.

Fish an Chip Shop

Trash An Chris
01.2011 - 09.2013
  • Assisted food servers by taking food and beverage orders.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Defined clear targets and objectives and communicated to other team members.

Trash Converters

Barry
01.2008 - 02.2009
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelors - Certificate in Bicultural Social Services

Te Wananga O Aotearoa
Dunedin, NZ
11.2013

Skills

  • Menu Development
  • Food Service Background
  • Passion for Customer Satisfaction
  • Food Preparation
  • Beverage Preparation
  • Payment Processing
  • Engaging Personality
  • Changing Beer Kegs
  • Liquor, Beer, and Wine Knowledge
  • Cash Register Operation
  • Dining Room Management
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Suggestive Selling
  • Food Running
  • Clear and Effective Communication

Accomplishments

Incredible years pearnting progremme

tool box pearnting courses

hobbies

spending time with my family 

Timeline

Catlins Inn Bar and Bistro

Yvonne Evens
02.2022 - 04.2023

Bakehouse Takeaways

Hiroki Nakajima
03.2019 - 02.2022

Pest Control Solutions

Michelle Mowet
08.2018 - 11.2018

Oranga Tamariki Ministry for Children

Oranga Tamariki
06.2016 - 11.2018

Z Energy

Niki Hunter
04.2012 - 05.2012

Beanos Bakery

Under New Management
01.2011 - 05.2011

Fish an Chip Shop

Trash An Chris
01.2011 - 09.2013

Fish an Chip Shop

Trash An Chris
01.2009 - 03.2010

Trash Converters

Barry
01.2008 - 02.2009

Bachelors - Certificate in Bicultural Social Services

Te Wananga O Aotearoa

Similar Profiles

CREATE PROFILE
Rachel Stephens