Rachel Stephens
Overview
15
15
years of professional experience
Work History
Catlins Inn Bar and Bistro
Yvonne Evens
Owaka, OTA
02.2022 - 04.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
Bakehouse Takeaways
Hiroki Nakajima
Owaka, OTA
03.2019 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked with chef to prepare daily food specials and other supplies.
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
Pest Control Solutions
Michelle Mowet
Dunedin, OTA
08.2018 - 11.2018
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Developed extensive knowledge of products and services to better assist customers.
- Collaborated with marketing teams to develop and execute promotional strategies.
Oranga Tamariki Ministry for Children
Oranga Tamariki
Dunedin, OTA
06.2016 - 11.2018
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Created and maintained safe and nurturing environment for children.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
Z Energy
Niki Hunter
Palmerston, OTA
04.2012 - 05.2012
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
Beanos Bakery
Under New Management
Waikouaiti, OTA
01.2011 - 05.2011
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Fish an Chip Shop
Trash An Chris
Palmerston, OTA
01.2009 - 03.2010
- Assisted food servers by taking food and beverage orders.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Defined clear targets and objectives and communicated to other team members.
Fish an Chip Shop
Trash An Chris
Palmerston, OTA
01.2011 - 09.2013
- Assisted food servers by taking food and beverage orders.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Defined clear targets and objectives and communicated to other team members.
Trash Converters
Barry
Palmerston, OTA
01.2008 - 02.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
Bachelors - Certificate in Bicultural Social Services
Te Wananga O Aotearoa
Dunedin, NZ11.2013
Skills
- Menu Development
- Food Service Background
- Passion for Customer Satisfaction
- Food Preparation
- Beverage Preparation
- Payment Processing
- Engaging Personality
- Changing Beer Kegs
- Liquor, Beer, and Wine Knowledge
- Cash Register Operation
- Dining Room Management
- Responsible Alcohol Service
- Handling Difficult Customers
- Suggestive Selling
- Food Running
- Clear and Effective Communication
Accomplishments
Incredible years pearnting progremme
tool box pearnting courses
hobbies
spending time with my family
Timeline
Catlins Inn Bar and Bistro
Yvonne Evens
02.2022 - 04.2023
Bakehouse Takeaways
Hiroki Nakajima
03.2019 - 02.2022
Pest Control Solutions
Michelle Mowet
08.2018 - 11.2018
Oranga Tamariki Ministry for Children
Oranga Tamariki
06.2016 - 11.2018
Z Energy
Niki Hunter
04.2012 - 05.2012
Beanos Bakery
Under New Management
01.2011 - 05.2011
Fish an Chip Shop
Trash An Chris
01.2011 - 09.2013
Fish an Chip Shop
Trash An Chris
01.2009 - 03.2010
Trash Converters
Barry
01.2008 - 02.2009
Bachelors - Certificate in Bicultural Social Services
Te Wananga O Aotearoa