Rachel Stevens

• Trained new staff on deli procedures and customer service best practices.
• Monitored inventory levels, assisting in stock replenishment to minimize shortages.
• Maintained cleanliness of workstations and equipment, promoting hygiene compliance.
• Assisted customers with deli product selection, ensuring a positive shopping experience.

• Processed transactions accurately using point-of-sale systems.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained inventory levels through regular stock checks and replenishment.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

• Delivered exceptional customer service, ensuring passenger comfort and satisfaction during flights.
• Assisted in emergency procedures, maintaining safety protocols and regulations for onboard operations.
• Facilitated effective communication between cabin crew and ground staff to enhance operational efficiency.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

As per Virgin Atlantic Airways job description