Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Stevenson

Mount Maunganui,BOP

Summary

Dynamic and reliable receptionist with proven expertise at Aquarius Motor Inn, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in managing front desk operations and maintaining confidentiality, I excel in appointment scheduling and fostering positive client relations, ensuring a welcoming environment for all visitors.

Overview

13
13
years of professional experience

Work History

Receptionist

Aquarius Motor Inn
10.2023 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Provided necessary support and information for optimal visitor experience.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers warmly and answered general inquiries.

Office Minder on Call

The Reef Apartments
11.2023 - 05.2024
  • Was available to be on call at last minute to fill in for management.
  • Greeted guests on check in, checked guests in and directed them to their room.
  • Stayed on site to mind the premises.
  • Maintained the pool and spa at night/morning when the pool and spa would close for the night.
  • Helped guests with problems

Receptionist

Pick A Part
02.2012 - 12.2012
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and search for vehicles..
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Gained knowledge of vehicle parts and maintained a detailed inventory of available vehicles.
  • Maintained working relationships between customers seeking help and the mechanics we had available.

Education

Certificate In Animal Science And Veterinary Nursi - Animal Science

Waikato Polytechnic
Hamilton, WKO
11.1998

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Attention to detail
  • Organization skills
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Tech-Savvy
  • Guest relations
  • Professional appearance
  • Reservation management
  • Complaint handling
  • Maintenance coordination
  • Administrative tasks
  • Cash handling experience
  • Housekeeping coordination
  • Teamwork
  • Problem-solving skills
  • Front desk operations
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Flexibility
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Check-in and Check-out procedures
  • Decision-making
  • Phone and email etiquette
  • Invoicing and billing

Timeline

Office Minder on Call

The Reef Apartments
11.2023 - 05.2024

Receptionist

Aquarius Motor Inn
10.2023 - 03.2025

Receptionist

Pick A Part
02.2012 - 12.2012

Certificate In Animal Science And Veterinary Nursi - Animal Science

Waikato Polytechnic

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Rachel Stevenson