Rachel Stevenson
Mount Maunganui,BOP
Summary
Dynamic and reliable receptionist with proven expertise at Aquarius Motor Inn, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in managing front desk operations and maintaining confidentiality, I excel in appointment scheduling and fostering positive client relations, ensuring a welcoming environment for all visitors.
Overview
13
13
years of professional experience
Work History
Receptionist
Aquarius Motor Inn
10.2023 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Provided necessary support and information for optimal visitor experience.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers warmly and answered general inquiries.
Office Minder on Call
The Reef Apartments
11.2023 - 05.2024
- Was available to be on call at last minute to fill in for management.
- Greeted guests on check in, checked guests in and directed them to their room.
- Stayed on site to mind the premises.
- Maintained the pool and spa at night/morning when the pool and spa would close for the night.
- Helped guests with problems
Receptionist
Pick A Part
02.2012 - 12.2012
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and search for vehicles..
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Gained knowledge of vehicle parts and maintained a detailed inventory of available vehicles.
- Maintained working relationships between customers seeking help and the mechanics we had available.
Education
Certificate In Animal Science And Veterinary Nursi - Animal Science
Waikato Polytechnic
Hamilton, WKO11.1998
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Attention to detail
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Tech-Savvy
- Guest relations
- Professional appearance
- Reservation management
- Complaint handling
- Maintenance coordination
- Administrative tasks
- Cash handling experience
- Housekeeping coordination
- Teamwork
- Problem-solving skills
- Front desk operations
- Reliability
- Excellent communication
- Customer satisfaction
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Check-in and Check-out procedures
- Decision-making
- Phone and email etiquette
- Invoicing and billing
Timeline
Office Minder on Call
The Reef Apartments
11.2023 - 05.2024
Receptionist
Aquarius Motor Inn
10.2023 - 03.2025
Receptionist
Pick A Part
02.2012 - 12.2012
Certificate In Animal Science And Veterinary Nursi - Animal Science
Waikato Polytechnic
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