Summary
Overview
Work History
Education
Websites
Certification
Skill Summary
Availability
Languages
Timeline
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Rachel Thao Le

Sunnynook,Auckland

Summary

Experienced and certified Business Analyst with over 10 years of expertise in telecommunication, healthcare, finance in Singapore. I am actively pursuing a full-time position as a Business Analyst, ideally within a company that offers stimulating challenges, opportunities for growth, and prioritizes work-life balance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Synapxe
Singapore
01.2019 - 01.2023
  • Perform an analysis of user requirements to automate the lifecycle of a financial assistance scheme application management, from online application to payment disbursements, encompassing the execution of underwriting procedures, using customizing the PEGA platform with Java for the internal portal and using Liferay for external portals
  • Conduct user requirement analysis for designing and implementing the system using to remunerate General Practitioners for development care plans and ensuring that their enrolled residents adhere to these care plans, using .NET
  • Evaluate potential solutions and offer recommendations to effectively address business challenges
  • Collaborate with the team in defining project requirements, monitoring progress, and documenting processes, using Power Point, Visio, Jira
  • Undertaking requirements traceability using Jira
  • Execute system integration test to ensure the system work properly before user acceptance test
  • Providing UAT support (i.e., scheduling, documentation preparation, bug management)
  • Assess the impact of policy changes on the current system, do impact analysis, manage the change requests
  • Major Achievements: Implemented an application to facilitate the administrator of disability financial assistance schemes that helps Singaporeans and PRs who are severely disabled and required long term care.

Business Analyst

FPT Asia Pacific
Singapore
08.2011 - 12.2018
  • Collaborate with users to comprehend their business requirements, design and implementing various projects for Singapore government, across multiple domain knowledge: content management, human resource management, disbursement management systems, etc
  • Conduct requirement gathering meetings, document detailed system requirement specification
  • Analyse and design appropriate solutions for the implementation of new systems across different platforms, including SharePoint, Java, SQL and .Net
  • Collaborate with the development team during the implementation phase
  • Managing product backlog items for Agile projects, organising backlog prioritisation sessions, using Jira
  • Review test scenarios, UAT testcases and conduct user acceptance testing
  • Creating user manual documents, perform demos for new systems
  • Major Achievements: Developed multiple applications for various Singapore agencies
  • Received Best performance of the year award for outstanding work and professional attitude.

Test Engineer & Senior Testing Engineer

TMA Solutions
Vietnam & Ireland
10.2005 - 04.2011
  • Preparing and executing manual test scripts
  • Configure the contact centre system for different test scenarios
  • Define a verification plan encompassing scope, approach, resource allocation, and schedule estimation
  • Analyse business specifications to generate, review, and update test cases and test procedures
  • Generate and execute test cases, effectively manage identified defects, analyse and report results, conduct re-verification, and perform test escape analysis
  • Major Achievements: Excelled in performance during a two-year on-site assignment in Galway, Ireland (from 2006 to 2007), and successfully established the offshore testing team in Viet Nam
  • Key staff in offshore team in Viet Nam.

Education

Master of Development Economics -

University of ERASMUS, Netherland and University of Economics Ho Chi Minh city, Viet Nam
01.2011

Bachelor of Information Technology -

National University of Viet Nam
01.2005

Certification

  • 2022, Business Analysis for Agile Practitioners, NUS-ISS
  • 2016, Certification of Capability in Business Analysis (CCBA), IIBA
  • 2015, Certified Tester Foundation Level, ISTQB

Skill Summary

  • Proficient in business analysis with a solid foundation of skills and hands-on experience.
  • Capable of effectively prioritizing tasks and managing multiple projects and deliverables concurrently.
  • Demonstrated ability to develop positive working relationships with a diverse range of stakeholders.
  • Good understanding of information systems and technologies, and ability to grasp new concepts quickly.

Availability

2 weeks notice, I’m currently holding NZ Resident Visa.

Languages

English
Professional
Vietnamese
Professional

Timeline

Senior Business Analyst

Synapxe
01.2019 - 01.2023

Business Analyst

FPT Asia Pacific
08.2011 - 12.2018

Test Engineer & Senior Testing Engineer

TMA Solutions
10.2005 - 04.2011

Master of Development Economics -

University of ERASMUS, Netherland and University of Economics Ho Chi Minh city, Viet Nam

Bachelor of Information Technology -

National University of Viet Nam

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Rachel Thao Le