Rachel Wallace

Directed phone calls and customer greetings, routing inquiries to appropriate personnel.

Maintained stock levels for branch stationery to enhance operational efficiency.

Coordinated bookings and schedules for removal and third-party services to optimize resource allocation.

Executed precise data entry in Moveware, including client documentation and invoicing.

Informed clients about key dates and transit times during moves to enhance communication.

Supported Move Coordinators at other branches during peak periods or leave coverage.

Facilitated customer inquiries to assist Auckland team operations.

Ensured compliance with health and safety plans and company policies across all operations.

REASON FOR LEAVING: Auckland Branch is going through a restructure where my current role is being disestablished.

Responded to customer and agent inquiries with professionalism and courtesy.

Developed and maintained strong relationships with customers for enhanced retention.

Performed general administrative tasks to ensure smooth operations.

Entered rates into NGS Tariffs for distribution across freight industry.

Converted and uploaded rates into client-specific RFQ formats.

Utilized Cargowise1 for effective management of rate uploads.

Executed additional tasks as directed by management.

• Checked office stock to determine supply levels and maintain inventory.
• Debt collection
• Quoting & Booking Jobs
• Following up on Customer web enquiries
• Assisted with Fleet management, managing vehicle licenses, wofs, and services and mechanical inspections.
• Ordered stationery and office supplies
• Team player and willing to help
• Fluid position across all areas of the business

Reason for Leaving: Temporary contract came to an end.

Managed branch-specific administration and ensured compliance with quality standards.

Assisted customs, imports, exports, warehouse, and sales teams as needed.

Trained staff on CARGOWISE for efficient operations.

Confirmed jobs from origin office, ensuring all documentation was uploaded for billing or handover.

• Tracked containers from departure to arrival and confirmed delivery with proof of delivery.
• Coordinated cartage release to transporters for timely pickup and clearance from port.
• Handled customer and supplier inquiries to facilitate smooth operations.
• Received bills of lading and ensured distribution to relevant parties for timely container pickup.

• Handled orders via phone and email for business systems and IT equipment.
• Picked and packed parts for dispatch to customers.
• Coordinated with NZ Couriers for timely shipping, including generating pack slips and tracking labels.
• Liaised with suppliers to acquire necessary parts and products.
• Managed stock room operations, conducting monthly stock takes to maintain minimum inventory levels.
• Supported sales team with customer-specific order requests when necessary.

Delivered comprehensive administrative support to Supply Chain division.

Reported directly to Executive Assistant of General Manager - Supply Chain.

Managed diary scheduling and travel arrangements for three managers.

Attended meetings on behalf of managers, ensuring effective communication.

Provided general support for 700 Supply Chain personnel regarding travel and meeting logistics.

Managed main phone operations, directing messages to appropriate staff members.

Supported Project Operations Manager and Health & Safety Manager with administrative tasks.

Assisted CEO's PA as needed for various office duties.

Maintained cleanliness of meeting rooms and kitchen areas while handling photocopying and document binding.

Attended meetings upon request, taking minutes and finalizing documentation.

Processed confidential HR documents to support HR initiatives.

Greeted and met visitors at entrance, ensuring proper sign-in procedures.

Maintained in-house Health & Safety system, ensuring current MSDS compliance.

Managed customer inquiries, delivering timely solutions and support.
Investigated and processed pricing-related credits and debits to uphold service standards.
Employed SAP for tracking and reporting financial discrepancies.
Worked alongside Sales, Credit, and Pricing teams to enhance operational efficiency.

As part of the Finance Department - my job involved taking phone/fax/email queries from customers, other departments in Fonterra Brands etc re credits/corrections During my time in After-sales I have learnt to do the following. • Printing off copies of invoices/credit notes. • Printing off commission reports and emailing them to our franchisees. • processing credits & invoices (including rebates) for customers, franchisee & distributors - (A/R function) • processing international manual invoices (previously for our export customers) • sole management of franchisee weekly direct debit run • processing of weekly franchisee statements sent electronically • initially monitored IT Apps Alert Folder for OB errors • Monitoring Data Entry Holds in JD Edwards • Emailing/posting copies of invoices/credits when requested by customers • Recently took over the company stationary order • Did some training in assisting Sales Admin on how to load our customer's promotions and pricing (IPAs & TMIs)(assisting our Sales Admin Department) • - I have taken care of the Foodstuffs, Progressive and Foodservice account - using our inhouse system TPM for loading trade promotional activities • Processing/investigating credits/debits on behalf of customers relating to pricing/delivery issues/ and quality credits

• Answered customer questions about products and services and recommended appropriate solutions.
• Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
• Educated customers on product features and technical details to highlight benefits.
• Generated quotes, processed payments and documented customer communications.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

• Directed incoming calls through multi-line telephone system for efficient routing.
• Greeted and assessed visitor needs, ensuring proper personnel connection.
• Provided administrative support by organizing documents, making copies, and managing schedules.
• Processed payments and updated accounts to reflect accurate balance changes.
• Sorted and directed incoming mail daily to appropriate personnel.
• Received, dispersed packages and mail, and managed outgoing shipments consistently.
• Oversaw office inventory, restocking supplies, and submitting purchase orders as necessary.
• Screened visitors for identification and purpose to maintain security protocols.