Rachel Weller
Christchurch,Woolston
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Great record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Great office and administration experience. working on computers with graphs taking customers orders and deliverys. awnsering phones for customers orders and questions.
Overview
18
18
years of professional experience
Work History
Hospitality Worker/Customer Service Cashier
Kaiapoi River Queen
09.2024 - Current
- Delivered exceptional customer service in fast-paced dining environments.
- Assisted in maintaining cleanliness and organization of dining areas and kitchens.
- Operated point-of-sale systems for accurate order processing and payment handling.
- Collaborated with team members to enhance guest satisfaction through effective communication.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Resolved guest inquiries and concerns promptly to ensure positive dining experiences.
- Trained new staff on operational procedures and customer service standards effectively.
- Adapted quickly to changing priorities and high-pressure situations during peak hours.
- Cash handling with payments and bookings.
- Bar work serving customers.
Office Secretary
City Firewood
06.2007 - 01.2009
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining organized filing systems for confidential documents and records.
- Supported office communications by answering phone calls and responding to emails promptly.
- Utilized office software to create reports, presentations, and other documents accurately.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
Education
Mairehau High School
Christchurch New Zealand Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Waitressing
- Bar work
- Food safety
- Prep work
- Customer service
- Teamwork and collaboration
- Office and Administration work
- Hospitality services
- Cash handling
- Conflict resolution
Timeline
Hospitality Worker/Customer Service Cashier
Kaiapoi River Queen
09.2024 - Current
Office Secretary
City Firewood
06.2007 - 01.2009
Mairehau High School
Small business and management course
I completed level 3 small business and management course thru open polytech in 2024 with three modules in passing all 3 in the 90% and over. recieving 15 ncea credits.