Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Rachel Anna Philip

Grafton,AUK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Vooyah.com
01.2024 - 05.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • "Efficiently managed and responded to an average of 30 daily customer inquiries via calls, emails, and faxes, ensuring timely and accurate service delivery."

Deputy Manager

SOTC For Holidays
07.2022 - 12.2023
  • Worked in SOTC for Holidays, Cochin Branch, had altogether 15 months of experience
  • Through campus placement, got hired by SOTC as an executive trainee in the leisure travel sales department for the holidays
  • Completed a two-week leadership and customer relationship management training program in Bangalore.
  • After six months, got promoted to Deputy manager, of sales
  • Worked in the Hyderabad branch for more than eleven months before getting transferred to SOTC Cochin office.

Education

Master of Arts - International Tourism Management

Auckland University of Technology
Auckland, NZ
12.2026

Master of Arts - History

Loyola College
Chennai
06.2022

Bachelor of Arts - History & Tourism

Stella Maris College
Chennai
03.2020

Diploma - IATA

Chennai
Chennai
01.2020

Skills

  • Communication Skills
  • Customer Service
  • Customer rapport
  • Customer Relationship Management (CRM)

Timeline

Assistant Manager

Vooyah.com
01.2024 - 05.2024

Deputy Manager

SOTC For Holidays
07.2022 - 12.2023

Master of Arts - International Tourism Management

Auckland University of Technology

Master of Arts - History

Loyola College

Bachelor of Arts - History & Tourism

Stella Maris College

Diploma - IATA

Chennai

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Rachel Anna Philip