Rachel Anna Philip
Grafton,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Vooyah.com
01.2024 - 05.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- "Efficiently managed and responded to an average of 30 daily customer inquiries via calls, emails, and faxes, ensuring timely and accurate service delivery."
Deputy Manager
SOTC For Holidays
07.2022 - 12.2023
- Worked in SOTC for Holidays, Cochin Branch, had altogether 15 months of experience
- Through campus placement, got hired by SOTC as an executive trainee in the leisure travel sales department for the holidays
- Completed a two-week leadership and customer relationship management training program in Bangalore.
- After six months, got promoted to Deputy manager, of sales
- Worked in the Hyderabad branch for more than eleven months before getting transferred to SOTC Cochin office.
Education
Master of Arts - International Tourism Management
Auckland University of Technology
Auckland, NZ12.2026
Master of Arts - History
Loyola College
Chennai06.2022
Bachelor of Arts - History & Tourism
Stella Maris College
Chennai03.2020
Diploma - IATA
Chennai
Chennai 01.2020
Skills
- Communication Skills
- Customer Service
- Customer rapport
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Vooyah.com
01.2024 - 05.2024
Deputy Manager
SOTC For Holidays
07.2022 - 12.2023
Master of Arts - International Tourism Management
Auckland University of Technology
Master of Arts - History
Loyola College
Bachelor of Arts - History & Tourism
Stella Maris College
Diploma - IATA
Chennai
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