Rachel Jessie Akeli
Auckland,AUK
Summary
Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2005
2005
years of post-secondary education
Work History
Receptionist Administrator
Health New Lynn
New Lynn
10.2023 - 07.2025
- Greeted clients and visitors warmly upon arrival at the healthcare facility.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and directed inquiries to appropriate departments.
- Assisted healthcare staff with administrative tasks and office operations.
- Coordinated communication between patients and medical professionals effectively.
- Processed patient registrations.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
Call Center Team Leader
BIG W
Penrose
07.2018 - 01.2022
- Led daily operations and managed team schedules effectively.
- Trained new staff on customer service protocols and communication skills.
- Monitored call quality and provided constructive feedback to team members.
- Resolved customer issues promptly, ensuring satisfaction and retention.
- Coordinated with management on staffing needs and training programs.
- Provided training and orientation sessions for new employees on the call center's systems and procedures.
- Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
- Monitored call volumes and adjusted staffing schedules accordingly during peak periods.
- Managed employee concerns regarding attendance and conduct, and delivered appropriate corrective action.
- Managed team of 10 customer service representatives, providing guidance and coaching to ensure quality standards were met.
- Motivated and encouraged team members through positive communication and feedback.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
Education
Onehunga High School
Onehunga Skills
- Appointment scheduling
- Call management
- Customer relationship management
- Team leadership
- Staff training
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Appointment setting
- Confidential information management
- Reception management
- Reception area maintenance
- Payment collection
- Call handling
- Coaching and mentoring
- Team building
- Patient registration
- Office administration
References
References available upon request.
Timeline
Receptionist Administrator
Health New Lynn
10.2023 - 07.2025
Call Center Team Leader
BIG W
07.2018 - 01.2022
Onehunga High School