Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Carpenter

Christchurch,New Brighton

Summary

Committed and Hardworking. I have supported people with a range of different disabilities across many Services. I am very caring and enthusiastic . Inspired to help others and driven to apply unfailing work ethic to meet objectives. Organised and skilled for multitasking and managing time well with Great Attention for detail. I am passionate about supporting others to develop. I also have a good knowledge of most services having worked in the Rostering Department.

Overview

21
21
years of professional experience

Work History

Support Worker/Roster Clerk

NZ Community Living, Healthcare
01.2019 - Current
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Improved client independence by encouraging and supporting their Goals and Dreams/Support Plans.
  • Promoted a safe and inclusive environment for all people we support and team by enforcing policies and procedures consistently.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for People I support, ensuring adherence to prescribed treatment plans and protocols. Peg and Med Trained. Level 2 and 3 NZQA Health and Wellbeing qualified and about to start my Level 4 training.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Advocated on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Administrative Support and Managerial Skills
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, and training in service

Senior Travel Manager

Flight Centre
02.2011 - 01.2019
  • Increased client satisfaction by implementing personalized travel itineraries tailored to individual preferences and needs.
  • Group Bookings and itineraries
  • Foreign Currency and visa assistance
  • Finance Skills - Banking, reconciliations, EOM transfer and mid month figures
  • Knowledge of Galileo and one of only a few that can manually fare Build in this system.
  • Exceeding Customer Expectations and having a record of Top Repeat Customers.
  • Managed a team of travel agents, providing guidance and support to ensure high-quality customer service.
  • Excellent Keyboard Skills - Filing/Photocopying/Fax/Emails
  • Marketing - arranging product nights and mail drops, presenting expos.
  • Global and National Award winner.
  • Self Development in upskilling and platinum training obtained
  • Roster and Meetings organised and maintained along with Performance/Incentive Targets.

Senior Reservation and Loyalty Travel Consultant

Air New Zealand
04.2003 - 02.2011
  • Communication and Relationship Management. Chair of Social Club and Health and Wellbeing Committee.
  • Streamlined booking processes.
  • Performance targets met. Recognised as one of the top performing consultants.
  • Training of staff and assisting with Interviews
  • Launched new Product range 'Project Raro'
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Microsoft/Excel and Outlook Training and training in Qik System, 'Carina' and Retail Systems


Education

High School Diploma -

Avonside Girls' High School
Christchurch, NZ

NZQA - Health And Wellbeing NZQA Level 2 And 3

HealthCare NZ- MySkill
2023

Skills

  • Life Skills Development
  • Emotional Support
  • Daily Living Support
  • Behavioural Support
  • Skill Development
  • Budgeting and Financial Management
  • Team Player
  • First aid and CPR
  • Adaptability and flexibility
  • Time management
  • Organizational skills
  • NZQA Level 2 and 3 Health and Wellbeing

Timeline

Support Worker/Roster Clerk

NZ Community Living, Healthcare
01.2019 - Current

Senior Travel Manager

Flight Centre
02.2011 - 01.2019

Senior Reservation and Loyalty Travel Consultant

Air New Zealand
04.2003 - 02.2011

High School Diploma -

Avonside Girls' High School

NZQA - Health And Wellbeing NZQA Level 2 And 3

HealthCare NZ- MySkill

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Rachelle Carpenter