Rachelle Fitzgerald
Christchurch,Bishopdale
Summary
Experienced Sales Manager and Recruitment Leader currently excelling as a Facility Manager in Aged Care. Over 20 years of experience in Sales and Marketing at a management level. Skilled in leading teams, fostering a collaborative work environment, and ensuring compliance with regulations to deliver exceptional services. Recognized for a strategic approach to operational management, driving continuous improvement and quality initiatives while upholding a high standard of care for residents. Strong leadership skills combined with the ability to manage complex operations and deliver business results make me an asset in every role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Facilities Manager - Rose Court Rest Home/Hospital
Rose Court - Ultimate Care Group
08.2024 - Current
- Leading the operations of a 75-bed aged care facility, ensuring the highest standards of resident care, operational efficiency, and regulatory compliance.
- Oversee daily operations of the rest home, hospital, and village to ensure efficient and high-quality care for residents.
- Ensure compliance with all healthcare regulations, safety protocols, and accreditation requirements.
- Lead and manage staff, providing training, mentorship, and performance oversight to maintain a high standard of service.
- Develop and implement strategies to improve occupancy rates, enhance resident engagement, and strengthen community relationships.
- Conduct facility audits, identify areas for improvement, and implement solutions to enhance efficiency and resident well-being.
- Manage budgets, control operational costs, and allocate resources effectively to maintain financial sustainability.
- Coordinate facility maintenance, renovations, and improvements to provide a safe, comfortable, and modern living environment.
- Enhanced room occupancy via effective referral collaborations.
- Improved operational workflows, leading to greater staff efficiency and enhanced resident experience.
- Strengthened compliance with regulatory standards, ensuring smooth audits and accreditation success.
- Implemented staff development initiatives that improved team performance and service quality.
Healthcare Manager
Heritage Lifecare
07.2022 - 07.2024
- Led healthcare management operations, ensuring a high standard of care, compliance with industry regulations, and the professional development of staff.
- Focused on achieving organizational goals by enhancing service quality and operational efficiency.
- Served as a relief manager across six sites, including dementia care facilities.
- Oversaw daily healthcare operations, ensuring quality and compliance with industry regulations.
- Led and supported teams to maintain high standards of care and service delivery.
- Implemented strategies to enhance occupancy and resident engagement.
- Coordinated with families and stakeholders to ensure smooth operations.
- Played a key role in increasing occupancy by strengthening community relationships and marketing initiatives.
- Provided seamless operational support across multiple facilities, ensuring continuity in leadership and care.
Membership Marketing Manager
Superhome Movement
02.2022 - 02.2023
- Championed the membership growth and marketing strategies of the Superhome Movement.
- Focused on driving engagement, increasing membership, and raising public awareness about sustainable housing practices.
- Developed and executed membership marketing campaigns to grow awareness and engagement.
- Organized events and networking opportunities for industry professionals.
- Strengthened brand presence through digital and community-based marketing efforts.
- Collaborated with agencies to promote sustainable housing initiatives.
- Successfully expanded membership base and increased brand visibility.
- Launched marketing campaigns that strengthened engagement with industry stakeholders.
Area Manager - Building and Construction
Metropol Magazine
07.2017 - 02.2022
- Oversaw sales and advertising operations for the building and construction sector, developing strategic partnerships, and driving revenue growth through innovative approaches.
- Managed sales and advertising strategies for construction-related content, driving business growth.
- Built strong relationships with industry stakeholders to expand market reach and partnerships.
- Led a high-performing sales team, ensuring achievement of revenue targets.
- Conducted market research to identify trends and opportunities for business expansion.
- Developed strategic partnerships that strengthened advertising revenue and business visibility.
- Launched innovative content initiatives that expanded the magazine's readership and industry influence.
Company Director
Trades Labour Civil Recruitment
08.2016 - 07.2021
- Established and managed a recruitment agency specializing in trade and labor hiring.
- Developed and maintained relationships with clients across multiple industries.
- Oversaw compliance with industry regulations and workforce requirements.
- Expanded recruitment services into new geographic regions.
- Successfully grew the client base through strategic sales and business development.
- Built a strong reputation for reliable workforce solutions.
Senior Recruitment Consultant
Cobalt Recruitment
05.2013 - 08.2016
- Provided end-to-end recruitment solutions for high-profile clients.
- Developed strong relationships with candidates and hiring managers.
- Managed recruitment campaigns and talent assessments for specialized roles.
- Consistently met placement targets and maintained strong client relationships.
Travel Agent
Flight Centre
01.2010 - 01.2016
- Assisted clients in planning and booking travel itineraries.
- Negotiated with airlines and tour operators for best deals.
- Provided exceptional customer service throughout the booking process.
- Resolved client concerns and travel issues promptly.
- Consistently met or exceeded monthly sales targets.
- Built a loyal client base through exceptional service.
Human Resources Manager
Phoenix Steel Limited
06.2010 - 06.2015
- Led HR operations, including recruitment and employee relations.
- Developed and implemented HR policies.
- Conducted training programs for staff development.
- Managed employee performance and engagement initiatives.
- Improved onboarding processes, making hiring and retention more efficient.
Sales Manager
Michael Hill
02.2003 - 09.2009
- Oversaw retail sales operations for multiple locations.
- Trained and supervised sales teams.
- Managed inventory and sales forecasts.
- Designed promotional strategies to boost revenue.
- Strengthened customer service approaches, leading to increased sales and client retention.
Managing Director
F.S. Developments
03.2004 - 01.2007
- Oversaw project development and operations.
- Managed budgets and ensured project profitability.
- Built relationships with contractors and stakeholders.
- Implemented innovative strategies for market expansion.
- Completed multiple development projects on time and within budget.
- Increased company revenue by 30% through strategic growth initiatives.
Education
Bachelor of Early Childhood Education -
Christchurch College of Education
ChristchurchSkills
- Leadership and Team Management
- Regulatory Compliance
- Strategic Planning
- Increased Occupancy
- Project Management
- Communication
- IT Proficiency
- Continuous Quality Improvement
- Problem-Solving
- Cultural Sensitivity
Accomplishments
- Achieved High Occupancy through effectively utilising my Sales Background .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Area of expertise - Recruitment Specialist- Qualified Drug Tester
- Area of certification Diploma of Education -
- Real Estate Qualification (Expired)
- ,Aged Care- Level 4 Med Comp, Extensive Manager TrainingCompany
- Currently studying remotely- Diiploma of Business ( People and Management)
- Current First Aide
- Gold Standard of Sales- Micheal Hill
Languages
English
Native or Bilingual
Timeline
Facilities Manager - Rose Court Rest Home/Hospital
Rose Court - Ultimate Care Group
08.2024 - Current
Healthcare Manager
Heritage Lifecare
07.2022 - 07.2024
Membership Marketing Manager
Superhome Movement
02.2022 - 02.2023
Area Manager - Building and Construction
Metropol Magazine
07.2017 - 02.2022
Company Director
Trades Labour Civil Recruitment
08.2016 - 07.2021
Senior Recruitment Consultant
Cobalt Recruitment
05.2013 - 08.2016
Human Resources Manager
Phoenix Steel Limited
06.2010 - 06.2015
Travel Agent
Flight Centre
01.2010 - 01.2016
Managing Director
F.S. Developments
03.2004 - 01.2007
Sales Manager
Michael Hill
02.2003 - 09.2009
Bachelor of Early Childhood Education -
Christchurch College of Education
Similar Profiles
Karishma DeoKarishma Deo
Clinical Nurse Team Lead at Ultimate Care GroupClinical Nurse Team Lead at Ultimate Care Group
Jennifer LangasenJennifer Langasen
Caregiver at Ultimate Care GroupCaregiver at Ultimate Care Group
Alice UwaseAlice Uwase
Nursing Assistant at Ultimate Care GroupNursing Assistant at Ultimate Care Group
Emma CockburnEmma Cockburn
Warehouse Assistant at ProPharmaWarehouse Assistant at ProPharma
Daniel YoungDaniel Young
Support Worker at The Salvation Army Hereford HouseSupport Worker at The Salvation Army Hereford House