Rachelle Jackson
Christchurch,CAN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Possessing strong leadership qualities, with the ability to draw out the best of any personality type and see them achieve great results.
Overview
20
20
years of professional experience
Work History
Crew Manager
Swarm Studios
City, Christchurch
01.2024 - Current
- Organized and supervised rehearsals for dance performances.
- Developed, implemented and evaluated programs to teach and promote the art of dance.
- Recruited new students by conducting studio tours, attending community events or giving presentations at schools or organizations.
- Managed a team of dance instructors to ensure effective teaching methods were being used in all classes.
- Provided guidance to dancers on artistic development goals while helping them understand their potential as performers.
Store Manager
Hannahs
Riccarton, Christchurch
11.2022 - Current
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
Dance Tutor
Swarm Studios
City, Christchurch
01.2008 - 10.2024
- Encouraged students to develop creative expression through movement in a safe environment.
- Motivated and inspired students by providing positive reinforcement and constructive feedback.
- Collaborated with parents regarding their child's progress in classes.
- Supervised rehearsals prior to performances or competitions.
Teacher’s Assistant
Linwood Ave School
Linwood, Christchurch
01.2019 - 10.2022
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Monitored computer labs to ensure proper use of resources according to school guidelines.
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
Crew Manager
Swarm Studios
City, Christchurch
01.2017 - 12.2018
- Organized and supervised rehearsals for dance performances.
- Coordinated auditions for dancers, instructors and other personnel.
- Managed a team of dance instructors to ensure effective teaching methods were being used in all classes.
- Provided guidance to dancers on artistic development goals while helping them understand their potential as performers.
- Organized fundraising efforts for charity events sponsored by the studio.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Recruited new students by conducting studio tours, attending community events or giving presentations at schools or organizations.
Manager
Hannahs
Riccarton, Christchurch
01.2015 - 01.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Assistant Teacher
Wainoni Primary
Wainoni, Christchurch
01.2014 - 12.2014
- Assisted classroom teacher in developing and implementing lesson plans.
- Provided individualized instruction to students who needed additional assistance.
- Supervised small group activities.
- Encouraged positive behavior with rewards and incentives.
Expat Tutor
Dance Tutor
Hongdae, Seoul Korea
01.2012 - 11.2013
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
- Provided individual feedback on student performance to help them improve their skills.
Floating Manager
Bras N Things
New Zealand, Auckland
01.2005 - 12.2006
- Monitored the performance of staff, identified areas of improvement, and provided feedback and guidance.
- Implemented processes to ensure compliance with company policies and procedures.
- Developed and implemented strategies for increasing customer satisfaction and loyalty.
Education
Major in Dance - Visual And Performing Arts
SCA
Sydney, Australia12-2001
Certificate - Retail Management
Tafe
Tamworth, Australia11-1999
High School Diploma -
Tamworth High School
Tamworth, Australia12-1997
Skills
- Performance Coaching
- Operational Excellence
- Staff Development
- Performance Appraisal
- Staff Management
- Employee Development
- Performance Tracking and Evaluation
- Relationship Building
- Negotiation and Conflict Resolution
- Team Development
- Performance Management
- Excellent Communication
- Training and Development
- Onboarding and Orientation
- Problem Resolution
- Professional and Courteous
Affiliations
- My passion is investing into someones growth in any area of life and seeing them excel
- I love to socialise with friends
- quality family time is important to me and something I priortise
References
Loreen Kitto
Swarm Studios Director
0224691340
Peter Reed
Hannahs Regional Manager
021754471 (Current boss, please dont contact before contacting me)
Timeline
Crew Manager
Swarm Studios
01.2024 - Current
Store Manager
Hannahs
11.2022 - Current
Teacher’s Assistant
Linwood Ave School
01.2019 - 10.2022
Crew Manager
Swarm Studios
01.2017 - 12.2018
Manager
Hannahs
01.2015 - 01.2017
Assistant Teacher
Wainoni Primary
01.2014 - 12.2014
Expat Tutor
Dance Tutor
01.2012 - 11.2013
Dance Tutor
Swarm Studios
01.2008 - 10.2024
Floating Manager
Bras N Things
01.2005 - 12.2006
Major in Dance - Visual And Performing Arts
SCA
Certificate - Retail Management
Tafe
High School Diploma -
Tamworth High School
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