Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Rachelle Marie Kirkbeck

Overview

19
19
years of professional experience

Work History

Frontline Receptionist / Administrator

Bowen Hospital
07.2022 - Current
  • Answering all incoming calls and transferring calls to correct people
  • Admitting all Patients prior to their surgery
  • Checking in Visitors and giving visitor forms to all visitors
  • Ensuring all Patient’s details are correct and up to date
  • Making up Patient’s folders
  • Breaking down patient files and placing into codifile’s in correct order of surgery
  • Taking all Patient files and filing back into NHI order in archive’s room
  • Organizing couriers
  • Distributing all incoming mail
  • Calling taxi’s for visitors and Patients
  • Scanning documents and photocopying
  • Accounts, taking all payments and inputting into computer system
  • Knowledge of Webpass as we input Administration forms and payments
  • Ensuring Reception is kept up to a high standard of presentation
  • Printing out Patient labels and Administration forms
  • Printing off daily surgery lists and taking around to Nurses
  • Formatting Patient documents and printing out
  • Taking menus to kitchen for Staff
  • Billing Inquiries
  • Assisting Patients to their car after Surgery
  • Making up Patient charts for all incoming surgeries, ensuring we are four days ahead.
  • Southern Cross Insurances, placing pre approval numbers in and taking excess payments.

Part time Office Manager

Metro Electrical / Stay at home Mum
08.2009 - Current
  • Invoicing
  • Spreadsheets
  • Updating Health & Safety Folders
  • Scheduling Appointments
  • Dealing with Electrical Wholesalers
  • Ordering Electrical Supplies
  • Filing
  • Sales of Smart Vent systems

Frontline Receptionist / Administrator

Kinetic Recruitment
03.2022 - 07.2022
  • Covering a very busy Reception, Meeting and greeting patients with a friendly and warm manner.
  • Answering all Incoming Calls promptly
  • Rescheduling Patients Appointments
  • Re booking Dental and Hygienists appointments within timeframes correctly
  • Formatting Documents
  • Diary and Managing Appointments
  • Calling Patients to rebook Appointments
  • Keeping Patients details and Appointments up to date
  • Updating spreadsheets
  • Ordering Dental Supplies
  • Processing Retails Sales and selling Dental products
  • Taking Payments and processing payments through Insurance Companies
  • Updating Patients details and Records
  • Scanning and emailing Documents
  • Sending Couriers and sorting incoming mail
  • Used Exact Computer system

Retail Assistant – Part time

Augustine Wellington Ltd
03.2020 - 10.2021
  • Answering all incoming calls
  • Meeting and greeting all Customers
  • Helping out in fitting rooms / Selling
  • Selling to reach my daily sales targets
  • Processing sales and return items
  • Selling and processing Gift cards and vouchers
  • General daily admin work on computer system
  • Updating customer details on computer
  • Printing out labels
  • Restocking entire shop
  • Unpacking courier items and boxes
  • Picking out orders and packaging them
  • Sending out online orders and ensuring items are correct and sent to correct Customers and correct address
  • Looking up Customer details on Computer system
  • Data Entry
  • Updating spreadsheets
  • Problem solving, customer issues
  • Cash handling and processing payments
  • Learning new computer systems and keeping updated on new systems
  • Putting together latest clothing ranges and uploading styling sessions to Augustine Website and Social Media

Showroom Administrator / Receptionist

Robertson Bathware Ltd
03.2019 - 06.2019
  • Answering all incoming calls
  • Meeting and greeting high end customers
  • Showing high end customer’s around the Showroom
  • Typing up quotes and schedules
  • Selling bathroom products to high end customers
  • Following up on people who had visited the showroom, via email or phone calls
  • Supporting sales team
  • Maintaining high standards of the showroom
  • Ordering stationary supplies
  • Selling high end bathroom products
  • Updating company website
  • Putting filing systems into place

Receptionist / Team Administrator

Kinetic Recruitment Agencie
09.2017 - 01.2019
  • Answering all incoming calls
  • Meeting / Greeting people
  • Organizing Travel, Booking Accommodation
  • Maintaining high standards of reception area and meeting rooms.
  • Organizing caterers
  • Updating spreadsheets
  • Manage Courier packages and booking couriers
  • Updating spreadsheets
  • Ensuring kitchen areas are clean and tidy at all times

Full time Team Administrator / PA

Chorus
03.2007 - 08.2009
  • Answering all incoming calls
  • Assisting top Management
  • Organizing Travel, Booking Accommodation
  • Diary Management
  • Video Conferencing
  • Organizing conferences for Chorus NZ
  • Maintaining high standards of reception area and meeting rooms.
  • Organizing caterers
  • Health & Safety Management
  • Mail / Couriers
  • Ordering Stationary
  • Presentations
  • Petty cash
  • Organizing offsite Team Building / Conferencing events
  • Accounts

Frontline Receptionist / Administration

Telecom NZ
09.2006 - 03.2007
  • Meeting & greeting clients
  • Outgoing mail
  • Pettycash handling
  • Managing meeting rooms
  • Organising courier
  • Ordering Stationary supplies
  • Setting up Presentations / Organizing travel and conferences

Skills

  • Customer Service: I’m currently employed by Evolution Health working at Bowen Hospital as a Full time Frontline Receptionist / Adminstrator Prior to this I was Temping through Kinetic Recruitment working at Lumino Dental as a Frontline Receptionist / Administrator Previously to Lumino Dental I was working at Augustine Ltd as a Part time Sales Consultant Prior to this I was working in the corporate world as a Frontline Receptionist / Administrator and Personal Assistant for large companies such as Telecom (Spark) and Chorus Previous to this I was a Hairdresser for 4 years, before moving on to work in Retail clothing for Glasson’s, Sportsgirl and Country Road I have a very strong customer service focus and as a result I have developed a wide range of skills in this area
  • Communication skills: I am an effective communicator and able to deal with a wide range of people from customers through to senior level management These skills have been developed as a result of my extensive retail, frontline reception / administration & PA experience
  • Computer Skills: I have a great working knowledge of word, power point and excel
  • Keyboard skills: 60 wpm
  • Organization: I am able to efficiently prioritize and manage work involving numerous tasks and deadlines to achieve the most efficient and favorable outcome
  • Training: I have personally trained retail staff as well as other staff in all aspects of company procedures relating to retail and reception / administration
  • Other companies I have worked for are as follows: NZ Police Commisioner’s office, Tourism Industry Association, Synergy, Maritime Safety Authority NZ and Contact Energy
  • Current First Aid St Johns - Basic skills First Aid Certificate 2023 and second level 1st Aid Certificate 2019

Hobbies and Interests

Fashion, Makeup, Hairdressing, Walking, Gym, Horse Riding, and socializing.

Timeline

Frontline Receptionist / Administrator

Bowen Hospital
07.2022 - Current

Frontline Receptionist / Administrator

Kinetic Recruitment
03.2022 - 07.2022

Retail Assistant – Part time

Augustine Wellington Ltd
03.2020 - 10.2021

Showroom Administrator / Receptionist

Robertson Bathware Ltd
03.2019 - 06.2019

Receptionist / Team Administrator

Kinetic Recruitment Agencie
09.2017 - 01.2019

Part time Office Manager

Metro Electrical / Stay at home Mum
08.2009 - Current

Full time Team Administrator / PA

Chorus
03.2007 - 08.2009

Frontline Receptionist / Administration

Telecom NZ
09.2006 - 03.2007

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Rachelle Marie Kirkbeck