Rachelle Spence
Coordinating Manager
Tawa,WGN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Effective problem resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Airbnb Manager
Trust Property Management
Te Aro, Wellington
09.2021 - Current
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Developed strategies to maximize profits from short-term rentals.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
- Implemented policies that promoted positive experiences for both owners and guests.
- Advised guests on attractions in the local area based on their interests.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Resolved customer service issues quickly and professionally when they arose.
- Analyzed data from analytics tools like AirDNA in order to improve performance.
- Answered telephones to assist customers and resolve issues.
- Processed exchange requests in computer system.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Oversaw maitanenace as needed for Airbnb properties.
- Responded to and resolved guest issues or complaints.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests at check-in, providing information on various services within hotel.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to Airbnb Guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Professional Cleaner
Self Employed
Tawa, Wellington
08.2018 - 08.2021
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept sidewalks and driveways of debris.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems as needed.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Adhered strictly to safety protocols while performing job duties.
- Provided assistance with laundry services when needed.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Responded to emergency cleaning requests to meet client expectations.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created inventory checklists and stocked housekeeping carts.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept property entrances clean, tidy and professional in appearance.
- Followed safety processes for all manual and electric cleaning equipment.
Educational Assistant Teacher
Ministry of Education
Tawa, Wellington
06.2019 - 07.2021
- Assisted teachers in planning and delivering instructional activities.
- Facilitated small group instruction to improve student learning outcomes.
- Provided support for students with special needs or behavioral issues.
- Collaborated with school staff, parents and other professionals to ensure student success.
- Maintained records of student progress and attendance.
- Developed positive relationships with all students while maintaining professional boundaries.
- Participated in faculty meetings, parent-teacher conferences, IEP meetings.
- Assessed student performance through observation, testing, grading papers and projects.
- Ensured a safe learning environment.
- Engaged families in understanding their children's educational development.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Provided guidance to assist students in developing social skills.
- Led students through safety procedures for active shooter and fire drills.
- Remained calm and patient in student interactions to support individual growth and development.
Flower Assistant
United Flower Gardens
Grenada North, Wellington
01.2013 - 07.2015
- Greeted customers and answered their inquiries about flower arrangements.
- Assisted with the selection of flowers, plants, cards, and other items for purchase.
- Received payments from customers and provided change or receipts as required.
- Kept records of sales transactions using a cash register system.
- Maintained store shelves and displays to ensure that merchandise was organized attractively.
- Restocked inventory when necessary to maintain adequate supplies on hand.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
- Disposed of waste materials in accordance with company policies and procedures.
- Ensured compliance with health and safety regulations at all times.
- Provided advice regarding proper care of plants and flower arrangements.
- Processed online orders for delivery or pickup in a timely manner.
- Coordinated deliveries with couriers while ensuring accuracy of addresses.
- Handled customer complaints professionally and referred them to management when appropriate.
- Assisted with promotional activities such as special events or seasonal promotions.
- Adhered to company policies and procedures at all times.
- Assisted owners with making merchandise purchasing decisions for shop.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Packed and wrapped completed arrangements for secure delivery.
- Mingled with customers on sales floor to assist with selection of arrangements.
- Consulted with clients regarding desired price and type of arrangement.
- Processed incoming floral orders by phone and estimated customer costs for shipping and delivery.
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Nightfill
Countdown
Tawa, Wellington
12.2012 - 06.2014
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Organized backroom storage areas to ensure efficient product retrieval.
- Assisted customers in locating merchandise on the sales floor.
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Ensured all safety procedures were followed when handling heavy items.
- Processed returned merchandise according to company policies and procedures.
- Inspected incoming goods for damages or defects before stocking them on the shelves.
- Conducted regular shelf-facing activities to maintain a neat appearance in the store's aisles.
- Updated price tags based on current promotions or discounts offered by the store.
- Kept work area clean and organized throughout shift to promote efficiency.
- Partnered with other team members in completing tasks assigned by management team.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
- Operated pallet jack, forklift to unload shipments and move merchandise in warehouse.
Office Manager
Bigair Gymsports
Tawa, Wellington
01.2010 - 08.2012
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Level 2 Early Childhood Education
NZ Playcentre
Wellington01-2017
Some College (No Degree) - NZ Certificate Level 3 Business Admin & Computing
Whitireia Polytechnic
Porirua06-2001
Some College (No Degree) - NCEA Level 2
Tawa College
Wellington, NZ12-1997
Skills
- Workforce Management
- Staff Development
- Contract Management
- Operations Management
- Financial Management
- Business Administration
- Expense Tracking
- Policy Implementation
- Performance Management
- Cross-Functional Teamwork
- Staff Management
- Schedule Preparation
- Staff Training and Development
- Customer Relationship Management (CRM)
- Team Leadership
Certification
- Full Drivers License
Affiliations
- Gardening
- Swimming.
- Quality time with family & friends.
Languages
Maori
Limited
Timeline
Airbnb Manager
Trust Property Management
09.2021 - Current
Educational Assistant Teacher
Ministry of Education
06.2019 - 07.2021
Professional Cleaner
Self Employed
08.2018 - 08.2021
Flower Assistant
United Flower Gardens
01.2013 - 07.2015
Nightfill
Countdown
12.2012 - 06.2014
Office Manager
Bigair Gymsports
01.2010 - 08.2012
Some College (No Degree) - Level 2 Early Childhood Education
NZ Playcentre
Some College (No Degree) - NZ Certificate Level 3 Business Admin & Computing
Whitireia Polytechnic
Some College (No Degree) - NCEA Level 2
Tawa College
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