Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Custom
Timeline
Generic

RACHELLE ANTONETTE DAQUIS

Paraparaumu,WGN

Summary

Franchisee owner with experience in customer service, and team collaboration. Expertise in training staff and maintaining operational standards, leading to enhanced service delivery and customer satisfaction. Proven track record in operations management, financial oversight, and strategic planning, driving productivity in fast-paced environments. Strong leadership and problem-solving skills contribute to business growth and team cohesion. Detail-oriented professional with expertise in staff training, health and safety compliance, and operations management. Results-driven franchisee known for high productivity and efficiency in task completion. Possess specialized skills in operations management, financial acumen, and strategic planning. Excel in leadership, communication, and problem-solving to drive business growth and foster team cohesion. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Franchisee Owner

Crest Clean
Paraparaumu, Paraparaumu
07.2022 - Current
  • Trained and mentored new staff on cleaning procedures and safety protocols.
  • Ensured compliance with health and safety regulations in all service areas.
  • Scheduled employees per location to keep shifts well-staffed.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily operations for residential and commercial cleaning services.

LOUNGE RECEPTIONIST

MANAIA LOUNGE
QUEENSTOWN, QUEENSTOWN
01.2019 - 10.2025
  • Greeted and welcomed guests with a friendly demeanor at the upscale lounge.
  • Processed guest payments and maintained accurate financial records daily.
  • Collaborated with team members to streamline front desk operations effectively.
  • Maintained cleanliness and organization of reception area to uphold professional appearance.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Verified visitors' identification cards before allowing access to the building.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.

Human Resources Intern

SOCIAL SECURITY SYSTEM
PHILIPPINES, DAVAO CITY
01.2015 - 03.2025
  • Maintained employee records in HR management systems for compliance and accuracy.
  • Responded to employee inquiries regarding benefits, policies, and procedures promptly.
  • Collaborated with team members to streamline administrative tasks within the HR department.
  • Organized and stored employment forms and information.
  • Organized and maintained personnel records in a secure database.
  • Provided administrative support to HR team members including tracking of vacation days and other employee benefits.

Senior Health Care Assistant

SUMMERSET BY THE COAST
PARAPARAUMU, PARAPARAUMU
12.2019 - 07.2022
  • Assisted nursing staff in daily patient care activities and medication administration.
  • Provided emotional support and companionship to patients during their recovery.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Documented patient progress and care activities in electronic health records accurately.
  • Collaborated with interdisciplinary teams to develop effective care plans for patients.
  • Trained junior staff on best practices in patient care and safety protocols.
  • Provided emotional support and assistance to patients and families during difficult times.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.

Health Care Assistant

BUPA LAKE WAKATIPU
QUEENSTOWN, QUEENSTOWN
05.2017 - 01.2019
  • Assisted patients with daily living activities and personal hygiene needs.
  • Provided compassionate emotional support and companionship to patients.
  • Maintained a clean work environment by following infection control policies and procedures.
  • Helped feed residents who are unable to feed themselves due to disability or illness.
  • Provided assistance to patients with activities of daily living, such as bathing and dressing.
  • Assisted in transferring patients from wheelchair or bed using appropriate techniques.
  • Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
  • Answered call lights promptly and responded to patient requests in a timely manner.

Customer Service Representative

BANCO DE ORO
PHILIPPINES, DAVAO CITY
04.2015 - 01.2017
  • Assisted customers with account inquiries and transaction requests efficiently.
  • Handled customer complaints and resolved issues in a timely manner.
  • Processed deposits, withdrawals, and transfers while ensuring compliance with procedures.
  • Maintained customer records and updated account information as needed.
  • Collaborated with team members to improve service delivery and efficiency.
  • Educated customers on online banking features and security practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.

Education

Bachelor of Science - Business Administration And Management

SAN PEDRO COLLEGE
PHILIPPINES
03-2015

Some College (No Degree) - LEVEL 4 CAREGIVER

CAREERFORCE
NEW ZEALAND

Skills

  • Staff training and development
  • Health and safety compliance
  • Operations management
  • Employee scheduling
  • Customer relationship management
  • Payment processing
  • Effective communication skills
  • Record keeping and documentation
  • Time management strategies
  • Team collaboration and support
  • Attention to detail
  • Technology proficiency and adaptation
  • Business development strategies
  • Delegation and oversight
  • Goal setting and achievement

Affiliations

  • SPORTS AND HUBBIES
  • MUSIC
  • TRAVEL WITH FAMILY( WORK LIFE BALANCE)

Accomplishments

  • Role model (Bupa)
  • Strong staff member (Summerset)
  • RECOGNITIONS OF SITES ( CREST CLEAN)

Certification

  • LEVEL 4 CAREGIVER

Languages

English
Professional

Custom

Most of my experience here in New Zealand is not literally in customer relations per se, but for me, customer relations is helping anyone in need, and providing adequate information and solutions to their specific needs

When I first came here to New Zealand, I wasn't lucky enough to land a job that was related to my job back in the Philippines, as most banks only employ resident visa holders 

If given a chance, I would give my best to become an asset to the company 

Timeline

Franchisee Owner

Crest Clean
07.2022 - Current

Senior Health Care Assistant

SUMMERSET BY THE COAST
12.2019 - 07.2022

LOUNGE RECEPTIONIST

MANAIA LOUNGE
01.2019 - 10.2025

Health Care Assistant

BUPA LAKE WAKATIPU
05.2017 - 01.2019

Customer Service Representative

BANCO DE ORO
04.2015 - 01.2017

Human Resources Intern

SOCIAL SECURITY SYSTEM
01.2015 - 03.2025

Bachelor of Science - Business Administration And Management

SAN PEDRO COLLEGE

Some College (No Degree) - LEVEL 4 CAREGIVER

CAREERFORCE

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RACHELLE ANTONETTE DAQUIS