Rachelle Joy Ong
Auckland
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Claims Administrator
Active Plus
06.2022 - Current
- Prioritizing claims by sending to the providers or clinicians in a timely manner.
- Following up to the providers or clinicians for accepting the referrals.
- Sending response and answering calls to the queries from ACC, Third Party Agencies, Clinicians and Clients.
- Uploading codes correctly requested by the clinicians or providers including the approval from ACC or from the Third Party Agencies.
- Sending request input from a specific profession or clinicians. Sending Concussion Report and Pain Management Report to the IDT Panel to be reviewed.
Assembly Worker
BEP Marine
02.2021 - 06.2022
- Worked at fast and steady pace to meet production goals.
- Used hand and power tools to assemble products.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
- Documented actions by completing production and quality forms.
Medical Claims Processor
EITI (Equicom Information Technology Inc.)
06.2017 - 12.2017
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Sent clinical request and missing information letters to obtain incomplete information.
- Reviewed claims for accuracy before submitting for billing.
- Accurately processed large volume of medical claims every shift.
Private Caregiver
Ahmad Nasser
03.2015 - 06.2017
- Ambulated individuals around home, public and medical locations.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
Production Line Worker
Nanox Philippines Inc.
08.2012 - 01.2013
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Supported QA measures by inspecting items and removing defective elements.
Outbound Sales Call Center Agent
North Care Contact Center Inc.
04.2012 - 06.2012
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
Education
Bachelor of Science - Nursing
Colegio De Dagupan
Dagupan Philippines02.2012
Skills
- Detailed instruction
- Claims review
- Planning
- Multitasking
- Troubleshooting
- Computer skills
- Back office operations
- Enforce Policies
- Information Verification
- Productivity Standards
Timeline
Claims Administrator
Active Plus
06.2022 - Current
Assembly Worker
BEP Marine
02.2021 - 06.2022
Medical Claims Processor
EITI (Equicom Information Technology Inc.)
06.2017 - 12.2017
Private Caregiver
Ahmad Nasser
03.2015 - 06.2017
Production Line Worker
Nanox Philippines Inc.
08.2012 - 01.2013
Outbound Sales Call Center Agent
North Care Contact Center Inc.
04.2012 - 06.2012
Bachelor of Science - Nursing
Colegio De Dagupan
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