Job Search Status
Not actively lookingDesired Job Title
FACILITIES MANAGERWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Auckland, NZ
Open to relocation: No
Rachelle Samantha Anne Wilks
Facilities Manager
Auckland
Work Preference
Summary
Facilities management professional with focus on maintaining and improving facility operations. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Overview
17
17
years of professional experience
Work History
FACILITIES MANAGER
Auckland Council
Auckland, AUK
11.2021 - Current
- Oversaw facility maintenance operations ensuring compliance with safety regulations and standards.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Conducted regular inspections to assess facility conditions and identify areas for improvement or upgrades.
- Trained and mentored junior staff on facility management processes, fostering a culture of continuous improvement.
- Responded to building emergencies and managed repairs.
- Developed and maintained facility management policies, ensuring adherence to best practices and industry standards.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Manage over 50 emails in one given day.
FACILITIES COORDINATOR
Auckland Council
Auckland, AUK
01.2017 - 10.2021
- Coordinated facility maintenance schedules to ensure operational efficiency.
- Managed vendor relationships and procurement processes for facility supplies.
- Developed and implemented safety protocols to enhance workplace safety standards.
- Facilitated communication between departments to support facility-related needs.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
- Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
- Assisted in budget preparation for facility expenses, aligning with financial objectives.
- Ensured compliance with health and safety regulations, maintaining safe environment for all staff.
- Managing 70% of phone enquiries during the working day.
SENIOR PARKS BOOKING CO-ORDINATOR
AUCKLAND COUNCIL
Auckland, AUK
07.2012 - 12.2016
- Sector Based & Regional
- Actively involved in the Enterprise Booking System project
- Training of new employees for booking coordinator roles
- Customer Enquiries/Sports Field bookings via phone or email
- Communicating with Clubs daily
- Liaising with Operations, Turf Managers and Contractors daily
- Liaising and working closely with Event Facilitators
- Local Board monthly reporting
- Seasonal Sports Field reporting for RSO’s (Regional Sporting Organisations)
- Accurate recording of data for Sports Field closures/renewals
- Organising seasonal Sports Field allocations for the Northern Sector
- Managed 100% calls relating to sportsfield bookings and field allocations
- Liaising with Park Advisors
- Entering allocation data with accuracy
- Entering weekend draws supplied by the RSO’s for summer and winter
- Updating weekday closures on the Auckland Council website
- Health & Safety Representative
SPORTS FIELD BOOKINGS ADMINISTRATOR
RECREATIONAL SERVICES
North Shore, AUK
02.2009 - 06.2012
- Customer Enquiries
- Event applications for processing (Masterton District Council)
- Casual/general bookings
- Entering bookings into access database
- Organising summer and winter allocations for clubs in Auckland East, North Shore and Whangarei
- Entering allocation data
- SAP Invoice requests
- SAP Credit requests
- Liaising with the Finance team at Auckland Council
- Control of over 2500 training lights for Auckland Central East sports fields for winter seasons
- Reporting for Auckland Council for Auckland East and North Shore sports fields
- Liaising with Auckland Mayor’s personal assistant with sports draws
- Liaising with Auckland Council Sports Park Advisors
- Entering weekend draws supplied by Codes for summer and winter
- Communicate with Operations and Turf managers daily
- Auckland East Menzits (request for service)
- North Shore Menzits (request for service)
- North Shore ActionLines
- Invoice reconciliation
- Established monthly meetings with Operations manager and Turf managers
Skills
- Building maintenance
- Budgeting and financial management
- Building inspections
- Asset management
- Decision-making
- Organizational skills
- Multitasking Abilities
- Analytical thinking
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
FACILITIES MANAGER
Auckland Council
11.2021 - Current
FACILITIES COORDINATOR
Auckland Council
01.2017 - 10.2021
SENIOR PARKS BOOKING CO-ORDINATOR
AUCKLAND COUNCIL
07.2012 - 12.2016
SPORTS FIELD BOOKINGS ADMINISTRATOR
RECREATIONAL SERVICES
02.2009 - 06.2012