Rachel Mae Miñao
Glenfield,AUK
Summary
Dynamic leader with a proven track record at Pryce Gases, Inc., where I spearheaded initiatives that resulted in significant cost savings and enhanced production efficiency. Skilled in SAP and process improvement, I excel in fostering team collaboration and driving results through innovative solutions. My approach combines technical expertise with a strong focus on safety and quality assurance, ensuring operational excellence and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Import Processing Supervisor
Pryce Gases, Inc.
07.2012 - 05.2024
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Implemented cost reductions and developed reporting procedures and systems resulting in Number% cost savings.
- Implemented workflow processes and pre-production of Type product by analyzing production reports.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Scheduled products, prepared items for sale and submitted samples for analysis to facilitate quality assurance process.
- Supplied Type production information by compiling, initiating, sorting, and analyzing production performance records and data.
- Fostered safe and clean work environment by educating and directing team on control points, equipment and resources.
- Analyzed and compiled Type data to continuously optimize processes.
- Created solutions to Type malfunctions within production process to meet rigorous quality standards.
- Collaborated with director on process improvement initiatives to attain goals.
- Observed production control points and equipment and monitored personnel allocation and resources to meet quality standards.
- Reduced error rates through rigorous quality control measures and staff training initiatives.
- Ensured timely completion of all projects by monitoring progress and adjusting resources as needed.
- Managed budgetary responsibilities for the department, driving cost savings through efficient resource allocation strategies.
- Managed a diverse workforce, fostering an inclusive environment that promoted collaboration and innovation.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
- Enhanced productivity by streamlining processing procedures and implementing new technologies.
Programming Instructor
Iligan Computer Institute
08.2011 - 04.2012
- Collaborated with colleagues to develop innovative approaches to teaching.
- Served as a liaison between the programming department and other faculty members, fostering interdisciplinary collaboration in course design.
- Organized guest speaker events featuring industry professionals, exposing students to career opportunities within the field of programming.
- Developed strong working relationships with students by maintaining open lines of communication and encouraging questions during lectures.
- Coordinated extracurricular activities such as hackathons or coding competitions that fostered practical skill-building and networking opportunities.
- Conducted regular assessments to track student progress and provided personalized feedback for improvement.
- Stayed current with emerging trends in technology and software development by attending conferences, workshops, and webinars relevant to programming education.
- Improved student engagement with interactive assignments, promoting teamwork and problem-solving skills.
- Utilized varied instructional techniques tailored towards different learning styles resulting in higher levels of student satisfaction.
- Assisted in curriculum development for the programming courses, ensuring relevance to industry standards and current technologies.
- Facilitated workshops on advanced programming topics, expanding students'' knowledge beyond core coursework.
- Implemented innovative teaching tools such as online resources, code repositories, and project management platforms to streamline the learning process.
- Participated in departmental meetings to discuss program improvements, accreditation processes, and recruitment efforts for prospective students.
- Revamped course materials regularly based on student feedback and evolving industry standards to maintain relevancy within the job market.
- Collaborated with fellow instructors to share best practices and develop new teaching strategies for better student outcomes.
- Enhanced student comprehension by incorporating real-world examples and hands-on coding exercises in programming lessons.
- Promoted a culture of continuous learning within the classroom by encouraging student-led presentations on current programming trends and innovations.
- Established a supportive learning environment by being approachable and providing clear expectations for students'' success in the course.
- Adapted lesson plans to accommodate diverse student populations, including those with learning disabilities or language barriers, ensuring an inclusive and effective learning experience.
- Mentored students on their individual programming projects, guiding them through the development process from design to implementation.
- Established connections with local tech companies to create internship and job placement opportunities for students upon completion of the program.
- Coordinated classroom lectures with laboratory assignments.
- Designed appropriate and specialized lesson plans for computer science students.
- Set up computers and networking systems, delivering step-by-step instructions on basic use.
- Advised students on matters regarding academic performance and careers in computer science.
- Arranged and scheduled guest lecturers to enrich classroom learning.
- Designed classes on Software for students.
- Planned and implemented curriculum to teach up-to-date technology to Number students.
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
- Compiled, administered and graded examinations or assigned work to others.
- Attended professional development technology courses to increase knowledge base and learn new information.
Security Access Control Operator
Steag State Power, Inc.
03.2011 - 09.2011
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Performed inspections and routine maintenance on equipment.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted inspection of in-process or finished product.
- Assisted with equipment startups and machine installation tasks.
- Set up machines to start production cycles and controlled machine settings.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Coordinated with other departments to address production-related issues, fostering effective communication across teams.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Kept accurate records of defective units or products.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
- Fed raw materials into machines.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Inspected machine parts with measuring tools.
- Actively participated in cross-functional teams, contributing valuable input on process improvements and best practices for overall operational success.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Fed raw materials and components into semi-automated machines according to production needs.
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Efficiently read and interpreted blueprints.
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Drafted reports detailing machine production outputs and material quantities.
- Utilized blueprints and schematics to position machinery and meet product specifications.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Adjusted machines to increase productivity for runs.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Oversaw logistics and inventory management for storeroom.
- Drilled floors, hung plywood, and applied Product to achieve production requirements.
Service Staff
Cagayan Electric Power and Light Co., Inc.
08.2010 - 02.2011
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Assisted in training new team members, ensuring adherence to company standards and policies.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Trained and assisted up to Number service members regularly.
- Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Executed cash transactions accurately, maintaining proper cash handling procedures to minimize discrepancies at the end of shifts.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Upheld company values by delivering exceptional customer service experiences that fostered brand loyalty among patrons.
- Established rapport with customers through friendly interactions that enhanced the overall dining experience.
- Consistently followed safety protocols during food preparation and handling, minimizing potential hazards in the workplace.
- Executed action plan to monitor development and progress of participants.
- Participated in ongoing professional development opportunities offered by the company for continuous improvement and growth.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Collaborated with management on initiatives to improve overall operational efficiency within the team.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Contributed to meeting sales targets through upselling techniques and product recommendations tailored to individual customer preferences.
- Integrated service and team management strategies to boost business profits.
- Collaborated with team leaders, youth and partners to organize service-learning activities in compliance with program guidelines.
- Streamlined processes for order accuracy, resulting in reduced wait times and increased customer satisfaction.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Managed inventory levels efficiently, reducing waste while maintaining proper stock levels for optimal daily operations.
- Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
- Limited portion sizes and used garnishes to control food costs.
- Filled and provided customer orders within deadlines.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Answered customer inquiries by phone or email and responded promptly.
- Updated customer accounts with accuracy using Type of Software.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed and updated databases to handle customer data.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor Of Science In Information Technology - Information Technology
Mindanao University of Science And Technology
Philippines03.2010
Skills
- Health and safety
- Technical knowledge
- Production Scheduling
- Workload prioritization
- Cost Reduction
- Process Management
- Meeting facilitation
- Innovation Skills
- Standard Operating Procedures
- Health and safety compliance
- Process Documentation
- Waste Reduction
- Process Mapping
- Six Sigma Methodologies
- Customer Service
- Problem-Solving
- Critical Thinking
- Computer Skills
- Active Listening
- Decision-Making
- Team Collaboration and Leadership
- Relationship Building
- Safety Procedures
- Training and mentoring
- Flexible Schedule
- Coordinating Daily Operations
- Work Planning and Prioritization
- Worker Training
- Safety Management
- Equipment Operation
- Assigning Work
- Coaching and Mentoring
- Conflict Resolution
- Hiring and Training
- Product Assembly
- Continuous improvements
- Quality Control
- Documentation And Reporting
- MS Office
- Work Area Inspection
- Staff Supervision
- Continuous Improvement
- Inventory Management
- Quality Assurance
- Process improvement strategies
- Priority management
- Performance monitoring
- Materials Inspection
- Equipment Maintenance
- Staff Development
- Production Management
- Budgeting and forecasting
- Production Planning
- Equipment Troubleshooting
- Performance reporting
- Performance Improvement
- Schedule Coordination
- Shift Scheduling
- Schedule development
- Production Coordination
- Inventory Assessment
- Process Improvement
- Data Analytics
- Workflow Analysis
- Multidisciplinary Collaboration
- Logistics Management
- Business Planning
- Incidents management
- Purchasing and procurement
- Inventory Management Software
- Business Administration
- Production Error Correction
- Work Order Analysis
- Strategy Development
- Supply Requisition
- Contract Negotiation
- P&L Management
- Supply Chain Management
- Solutions Development
- Supply chain distribution
- Schedule oversight
- Regulatory Compliance
- Cost reduction and containment
- Management information systems
- Production cycling
- Quality Assurance Controls
- Interpreting Job Specifications
- New product introductions strategies
- Budget Adherence
- SAP expertise
- Mergers and acquisitions knowledge
- Business process re-engineering
- SCADA
Timeline
Import Processing Supervisor
Pryce Gases, Inc.
07.2012 - 05.2024
Programming Instructor
Iligan Computer Institute
08.2011 - 04.2012
Security Access Control Operator
Steag State Power, Inc.
03.2011 - 09.2011
Service Staff
Cagayan Electric Power and Light Co., Inc.
08.2010 - 02.2011
Bachelor Of Science In Information Technology - Information Technology
Mindanao University of Science And Technology
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