Proven housekeeping professional with a track record of enhancing guest satisfaction at Sojourn Apartments through meticulous cleaning and organizing abilities. Demonstrated teamwork and customer service skills ensured spotless environments, boosting room availability efficiency. Achieved significant improvements in housekeeping operations, emphasizing timely turnovers and effective communication.
Hi, I’m
Racheyl Hanna
Wellington,Mount Cook
Summary
Overview
32
years of professional experience
Work History
Sojourn Apartments
House Keeper
05.2022 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
Myself
Self Employed Window Cleaner
05.2014 - Current
Job overview
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Improved client satisfaction by consistently delivering streak-free window cleaning services.
- Kept accurate records of completed jobs, client contact information, and payment details for streamlined business operations.
- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
Bunnings
Retail Assistant Manager
09.2012 - 12.2016
Job overview
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
Giddy Up!
The Mussel Bar
08.2015 - 09.2015
Job overview
- Maintained a clean and organized workspace, adhering to strict health and safety guidelines.
- Streamlined bar operations, implementing efficient systems for inventory management and ordering.
- Elevated overall atmosphere with expertly curated music playlists that complemented the establishment''s theme.
- Spearheaded cost-saving measures such as bulk purchasing or alternative sourcing options, without sacrificing product quality.
NZ Rail
Call Centre Operator
02.1992 - 03.1998
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
The Learning Connexion Wellington
Honours from Art And Creativity
07.2019
University Overview
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
Timeline
House Keeper
Sojourn Apartments
05.2022 - Current
The Mussel Bar
Giddy Up!
08.2015 - 09.2015
Self Employed Window Cleaner
Myself
05.2014 - Current
Retail Assistant Manager
Bunnings
09.2012 - 12.2016
Call Centre Operator
NZ Rail
02.1992 - 03.1998
The Learning Connexion
Honours from Art And Creativity
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